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Articles from Naomi Bogert

Mar 08, 2022 • Chatbots

Absa Cape Epic 2022 interview with CM.com rider - Kate Slegrova

From 2022, CM.com will be known as the headline sponsor of Women's category at the Absa Cape Epic in South Africa. The leaders will be immediately recognisable on the trails and on television screens across the world in the brand new orange CM.com Women’s jersey. CM.com aims to help grow the stature of the Women’s category, increase participation and inspire more young women to take up the sport.

Nov 23, 2021 • Mobile Marketing Cloud

Mobile Marketing Cloud for Travel and Hospitality

Customers are always ‘on’ and want to communicate via the channels they prefer. The same can be said for the travel industry. But more than ever, customer experience is key in the travel industry. Travellers spend a lot of time and money on their trip and expect their customer experience to be perfect. As a company operating in the travel industry, how do you offer this customer experience? Is it about having direct bookings or discounts? Or having the best website?

Oct 24, 2019 • Instant Messaging

This holiday season: the season of giving the best customer experience

The days become longer, and the night's shorter - that means summer and the holiday season is upon us. It also means Black Friday, Cyber Monday, Christmas and all the fun festivities surrounding it is just about here. For businesses in for example the retail or leisure and hospitality sector, this is one of the busiest times of the year. Have you prepared your business to give your customers the best customer experience possible during this festive season? In this blog post, you'll find relevant tips on how to do so.

Sep 24, 2019 • Conversational Commerce

Conversational Commerce the main focus during CM Inspires

Conversational Commerce will shape the future. But what does it mean and what can you do with it? On Thursday, 19 September the annual edition of CM Inspires took place. Speakers from Albert Heijn to go, Fit For Free and The Tosti Club entered the stage and gave a glimpse of their innovative applications for an optimal customer journey.

Nov 16, 2018 • Customer Experience

Next year’s trends in social media and other messaging channels.

Nowadays, social media plays such an important role in our lives. On average, the daily time spent on social media worldwide is 135 minutes. As 2018 comes to an end, let’s have a look at what the future of social media will look like for businesses.

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