The Flevo Hospital in the Dutch city of Almere saw rising demands for sms text message notifications to remind patients of appointments. No-shows were high in the hospital and patients increasingly asked to be warned for their appointments some days before it was due.
Lagging behind
“Dentists, estate agents and hairdressers were using it and it was strange we were lagging behind”, says Annemei Pattje, teamlead patient contact at Flevo Hospital. “As a hospital, we think it’s a pity that we haven’t done everything in our power to ensure that patient get on their appointments on time.”
Read more on reducing no-shows in healthcare:
- French hospital La Rochelle chooses CM’s SMS for appointment reminders
- The worldwide success of SMS against no-shows
- The positive impact of mHealth on individuals, society, businesses
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Companies are always looking for the best way to reach their consumers and the rise of mobile technology offers them new opportunities to achieve this goal.
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In addition to various messaging services, the platform also provides solutions for calling through SIP trunking, SMS Analytics for companies, phone number validation and online identification solutions such as two-factor authentication (2FA).
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