Through this partnership, CM.com and GotBot provide companies with the WhatsApp Business solution that allows businesses to effectively engage with customers quickly and conveniently via the most convenient channel for them – a beneficial solution for customer-centric brands.
What is GotBot? - WhatsApp Business solution for customer-centric brands
GotBot is a social commerce and customer experience platform which uses AI and automates conversations between brands and their customers in the financial services, insurance, and retail sectors.
“We automate responses and workflows across multiple messaging services like WhatsApp, SMS, Web-chat, Facebook Messenger, Twitter, WeChat, In-app and Instagram from a single dashboard,” Nick, CEO at GotBot, said.
How to meet customer expectations via WhatsApp business?
The channels that businesses use to engage with customers substantially impact the way their brand is viewed. According to conversational commerce platform CM.com, nothing delivers customer satisfaction quite like excellent communication.
What’s more, consumers today have a variety of options when engaging with any brand they interact with.
According to several global studies, many consumers prefer engaging through text messaging above emails and calls, as it takes much less time and effort.
Taking this into account, companies are challenged to rethink the way they engage with their customers.
According to an article by Digital Doughnuts, virtual assistants have been on the rise in recent years, seeing widespread adoption.
The reason for this is because virtual assistants – together with the rise in popularity of messaging apps, the accelerated development of all kinds of sensors and wearables, and of course with the rise of emerging technologies and Artificial Intelligence (AI) – are ushering a new way for businesses to communicate with the world, but more importantly with customers.
What are the key benefits to customers using GotBot?
- Available 24/7/365: The GotBot platform gives your Customer Service team the edge by being available to assist customers when it suits them, 24/7, 365 day a year.
- Automated interactions: GotBot helps businesses automate repetitive and minimal tasks; they handle 1,000 interactions concurrently.
- Connects to any messaging service: They connect to any messaging service – including WhatsApp, SMS, Webchat, Facebook Messenger, Twitter, WeChat, In-app, and Instagram.
- Specialise in Conversation and Workflow automation in Acquisitions, Lead generation, onboarding, Fica, Rica and Customer Experience.
Why GotBot has partnered with CM.com
According to Nick Argyros, GotBot CEO, GotBot decided to partner with CM.com due to their customer-centric approach and competitive pricing relating to WhatsApp Business.
“They help us provide customers with instant support and to engage with customers via the WhatsApp Business solution effectively – all through an easy-to-use, always available communication channel,” said Argyros.
According to Stewart Mackay, CM.com Senior Business Development Manager, “Customers are demanding businesses to engage them via messaging channels like WhatsApp, while Businesses are looking to streamline these conversations efficiently, and without crippling development resources – our partnership with Gotbot enables these customers to do so, and we’re excited to work with Gotbot in achieving this”.