1.Reach a global audience
The reach of WhatsApp is the most apparent benefit for many companies. With over 1.5 billion users in over 180 countries, it is no wonder many companies have long anticipated the launch of the WhatsApp Business API. What is a better channel to reach customers than on the channel they're already using to communicate each day? By disclosing the WhatsApp Business solution, your (global) reach, as well as reachability, will sky-rocket.
2. Exceed customer expectations through welcomed engagement
The high number of active users brings us to the next point. Because of this messaging channel's popularity, the use of the WhatsApp Business solution will drive higher delivery and open rates than other channels. Consumers frequently open their WhatsApp app, so your message won't be overlooked. Moreover, because you're communicating with customers on their favourite channel, supporting rich media, right on their mobile phone, driving conversion is inherent to adopting this channel in your communication mix. Optimise your customer service with the WhatsApp Business solution to exceed customer expectations, offer better service and keep the conversation going.
3. Customers prefer WhatsApp
Besides the aforementioned benefits of the WhatsApp Business solution for businesses, being available on WhatsApp is what your customers prefer. People prefer to discover and communicate with companies via WhatsApp. There are no long and formal emails, no waiting by the phone, but easy, simple chatting via the channel they're accustomed to. The WhatsApp Business solution allows for low-threshold conversations between customer and company, with customer satisfaction at this service's centre. Ensure your customers know they can reach you on WhatsApp and resolve any issue in a trusted and instant messaging channel.
How does it work?
The WhatsApp Business API allows you to communicate with your customer on their favourite messaging channel in 2 ways. The first and key one involves the customer care messages. These are responses to customer-initiated conversations on WhatsApp. These enable you to resolve issues one-on-one, in private conversations. The other way is via notifications, called message templates. These are business initiated messages that you can send to customers with an active opt-in.
How do you get started?
Businesses using the WhatsApp Business solution have seen an increase in opt-in rates, delivery, open and conversion rates and customer retention rates. If you wish to access the WhatsApp Business solution, you can request a WhatsApp Business account via the CM.com platform.