Digital Inclusion: How Roshan connects Afghan people for economic growth

2 minutes read

Digital Inclusion

A 500 mile walk to the nearest phone is history since Afghanistan’s largest telecom provider Roshan invested more than 650 million dollars in its network. The telecom provider’s ambition is to speed up digital inclusion for its 7 million subscribers.


But exactly that ambition come with great challenges: Afghanistan is vast, the climate can be extreme and is still ripped by war and violence. “Almost every day, we’re suffering bomb blasts”, says Roshan’s CEO Karim Khoja. “These hurt our people, our society and our country as a whole, including parts of our network. But our network always stands out. Emergency services get through, no matter what happens.”

Torn by war

Despite investing more than 600 million dollars in its network, Roshan suffers from the country being torn by war. The telecom provider still has to bring fuel to aggregators on bases throughout the country in order to continue the digital inclusion of their network users. The company was founded in 2003 en now employs 1000 people of which 19% is female. 37% of the senior team leadership is female, which is considered very remarkable in a country where girls aren’t allowed to go to school.

Competitors to be praised

Mr. Khoja’s goal is bringing Afghanistan an inclusive digital economy through Roshan’s mobile network and praised some of his main rivals in the country, including Etisalat, MTN and Afghan Wireless for deciding to invest in the country.

Subtle hint

And in a subtle hint, he suggested that global internet giants should also help the cause. “If it wasn’t for Roshan, and the other three operators investing more than $2.4 billion in the country, Facebook, WhatsApp, the UN, and people at MasterCard wouldn’t be able to do anything in Afghanistan,” he said.

“It’s important to understand what mobile operators invest in, and we do need a return on our investment, Facebook and WhatsApp.”

Watch Mr. Khoja's keynote at Mobile World Congress 2016.

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Charlotte van Raak is content marketer and makes sure our readers always have interesting blogs to read about how to engage with customers. During the day, she answers 1K questions in her role as communications advisor. At night she preferably sleeps.

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