Back to blog
Instant Messaging

How to deliver seamless customer service with Apple’s Business Chat

How do you interact with millions of consumers on their favorite devices from a single dashboard? Apple’s Business Chat is a powerful new way for businesses to connect directly with customers using iPhone, iPad, Mac, and Apple Watch.

Worldwide, there are over 1.4 billion active users of Apple’s iOS devices. From iPhones to their Apple Watches, consumers carry their mobile gateway to the world with them, wherever they go. This means they’ve got a way to contact you, wherever they are. If you want consumers as your customers, you need to be available on their favourite channels at all time. 

Offer the best service

With Business Chat, your customers can easily get access to rich services for assistance, schedule appointments, right from within the Messages app. Business Chat is built for the purpose of connecting customers to businesses through the apps they use every day. But Apple’s Business Chat is more than just a messaging channel with massive reach around the world. Business Chat allows you to not only interact with consumers, but to give them the best service available. Apple’s Business Chat enables customers to complete purchases with Apple Pay, within the conversation in their Messaging app.

Frictionless checkout with Apple Pay

Apple Pay in Business Chat provides your customers an easy and secure way to pay for goods and services. Users can quickly and securely provide their payment, shipping, and contact information to check out with just one click. How? This short video says it all!

Offer a personalised experience

In Business Chat, your customers can answer on their own time, whether that is instantly or a few days later. Built-in features like Apple Pay, authentication, visual lists and scheduling templates make the experience convenient for both your customers and your representatives. Combining this with our Customer Data tooling, you’ll offer a seamless experience. With rich customer profiles, containing information about previous conversations, purchase history, location and much more, will help you turn each conversation into a conversion.

How to get started?

We've connected Apple Messages for Business to our Conversational Commerce offering. Apple Messages for Business is a powerful channel, creating the ultimate Conversational Commerce experience. To get started, please contact us. 

Ready to get started with Apple Business Chat?

Learn more

Ready to get started with Apple Business Chat?

Learn more
connects tens of thousands of companies with millions of consumers via their mobile phone each day. Behind the scenes, from our innovative platform, makes sure companies can use these millions of messages, phone calls and payments to become part of people’s lives.

Is this region a better fit for you?

Apple Messages for Business
Scan & chat
Scan the code with your mobile phone to start chatting or use WhatsApp Web