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Dec 13, 2019
1 minute read
CM.com

Platform updates: December 2019

Over the past 12 months, we've shared 9 platform updates, released 37 new features, and introduced 4 new channels to our platform. In this final platform update video of 2019, we're taking you through our favorite moments.

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CM.com
connects tens of thousands of companies with millions of consumers via their mobile phone each day. Behind the scenes, from our innovative platform, CM makes sure companies can use these millions of messages, phone calls and payments to become part of people’s lives.

Latest articles

Mar 05, 2020 • Instant Messaging

Your business needs live chat, just not the way you think

Webchat has been around almost as long as websites. For years, customer care teams used live chat on their websites to offer low-threshold conversations with their customers. However, traditional HTML based live-chat no longer properly serves the needs of your customers. Or your own, for that matter. These are the 3 reasons why.
Feb 25, 2020 • CM.com

Platform updates: February 2020

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Jun 06, 2019 • CM.com

Platform updates: June 2019

Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.
Dec 03, 2018 • Customer Experience

The more personalized the better, why you need a Customer Data Platform

The customer journey spans more touch points than ever before. More channels and more devices bring about more opportunities to reach more customers. The reach of marketing channels has been expanding over time; starting with newspaper ads and local radio reaching a specific region, to new ad networks such as Facebook and Google reaching half the globe. Not only is the reach expanding, the insights into the audiences measured in actual data is growing too. Using this information, you can create very specific segmentations that will allow marketers to target those profiles that are highly relevant and receptive to your information.
Jun 15, 2018 • Marketing

Real-time communication with your customers. Yes, but how?

A major part of a seamless customer experience, is being available on all your customers’ preferred communication channels. Interaction should be instant, and identical throughout the many channels that can be used throughout the customer journey. To achieve this, choosing the right Communication Platform as a Service, is essential.
Jun 07, 2018 • CM.com

Meet our Techno Girl Interns: Documentary Episode 3

For the last couple of weeks we’ve been following Jennifer and Pertunia, our South African interns, during their internship at CM in Breda. In our last episode they shared their experience travelling abroad for the first time and we could see how they were adapting to a new culture and learning Dutch skills. This week we took them to a soccer match at NAC Breda.
Dec 04, 2014 • Awards

CM awarded Best Managed Company 2014

Deloitte and ING have awarded CM ‘Best Managed Company 2014’. This is the fourth time CM Telecom has been recognised as Best Managed Company.
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