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Podcast Interview: The importance of chatbots and AI in an uncertain future

August 06, 2020 (Updated 11 months ago) • 2 minutes read

Chatbots, or conversational agents, are becoming increasingly popular the world over; largely due to advancements in AI, machine learning, and natural language processing. Today’s chatbots are smarter, more responsive, and undeniably critical to industries such as eCommerce, Insurance, and Banking.

jeroen van glabbeek podcast reframed tech chatbots and ai

Like other AI tools, chatbots will continue to enhance business capabilities and service offerings, especially in our increasingly connected world. They offer many benefits to businesses and customers. For businesses, they can help save on resources and free up customer service agents to offer better service to customers who really need it. For customers, being able to converse with ‘someone’ instantly and in real time, makes the world of difference.

Think about it. You've probably interacted with a chatbot recently and didn’t even realise it. Remember when you were doing some online shopping and suddenly a window popped up asking whether you needed help? That was probably a chatbot.

In this episode of the podcast Reframed, our CEO Jeroen van Glabbeek, unpacks just how chatbots are revolutionising the world.

Love them or not, chatbots are here to stay.

Reframed Tech Podcast: The importance of Chatbots and AI

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Artificial Intelligence (AI) Chatbots Conversational Commerce CM.com

CM.com

connects tens of thousands of companies with millions of consumers via their mobile phone each day. Behind the scenes, from our innovative platform, CM makes sure companies can use these millions of messages, phone calls and payments to become part of people’s lives.

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‘After e-commerce and apps, chat and bots are conquering the market’, says CEO of CM Telecom Jeroen van Glabbeek. He recently spent some time in the United States researching upcoming trends and believes chat and bots have the ability to replace apps and websites for CRM.

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