Podcast Interview: The importance of chatbots and AI in an uncertain future
Chatbots, or conversational agents, are becoming increasingly popular the world over; largely due to advancements in AI, machine learning, and natural language processing. Today’s chatbots are smarter, more responsive, and undeniably critical to industries such as eCommerce, Insurance, and Banking.
Like other AI tools, chatbots will continue to enhance business capabilities and service offerings, especially in our increasingly connected world. They offer many benefits to businesses and customers. For businesses, they can help save on resources and free up customer service agents to offer better service to customers who really need it. For customers, being able to converse with ‘someone’ instantly and in real time, makes the world of difference.
Think about it. You've probably interacted with a chatbot recently and didn’t even realise it. Remember when you were doing some online shopping and suddenly a window popped up asking whether you needed help? That was probably a chatbot.
In this episode of the podcast Reframed, our CEO Jeroen van Glabbeek, unpacks just how chatbots are revolutionising the world.
Love them or not, chatbots are here to stay.
Reframed Tech Podcast: The importance of Chatbots and AI
