Tag "Chat apps"

Jan 22, 2019 • Chat apps
Conversational Commerce: Be where your customers are
Mobile leads the way; customers find, compare and completes their purchases from their mobile phone. The expectations from consumers when using mobile as a channel, is therefore totally different than that of 10 years ago. Nevertheless, many companies still organize their marketing, sales and support the same way they did back then.
Jan 22, 2019 • Chat apps
The 80/20 rule: Who are your loyal customers?
The “80/20 Rule” as it is frequently called today, is an incredible tool for growing your business. If you can figure out which 20% of your time produces 80% of your business’ results, you can spend more time on those activities and less time on others. Likewise, by identifying the characteristics of the top 20% of your customers (who represent 80% of your sales), you can find more customers like them and dramatically grow your sales. However, many companies invest more in attracting new customers than retaining loyal customers. How is it that we no longer spoil loyal customers? Imagine what encouraging loyal customers can mean for your conversion! But how do you find out who your loyal customers are?
Nov 16, 2018 • Chat apps
Next year’s trends in social media and other messaging channels.
Nowadays, social media plays such an important role in our lives. On average, the daily time spent on social media worldwide is 135 minutes. As 2018 comes to an end, let’s have a look at what the future of social media will look like for businesses.
Nov 06, 2018 • Chat apps
WhatsApp Business? Get in line
WhatsApp has finally opened the doors for business usage. How can I use it to the advantage of my business? What does it take for me to get on board? After reading this article, you will have no further questions and be able to start using WhatsApp Business right away!
Aug 21, 2018 • Chat apps
WhatsApp Business available for companies worldwide
The moment that many brands have been waiting for has arrived. WhatsApp has opened an API which enables companies to chat with consumers via WhatsApp worldwide. But what exactly can you do with WhatsApp? And what do you have to take into account?
Nov 13, 2017 • Chat apps
Modern customer care for the modern customer this Black Friday
It was only three years ago that Google's Trends tool showed almost no interest in Black Friday for the South African market. Search queries increased just before Black Friday in 2015 and skyrocketed at the end of October in 2016.
Aug 30, 2016 • Chat apps
‘After e-commerce and mobile apps come chat and bots’
‘After e-commerce and apps, chat and bots are conquering the market’, says CEO of CM Telecom Jeroen van Glabbeek. He recently spent some time in the United States researching upcoming trends and believes chat and bots have the ability to replace apps and websites for CRM.
Dec 07, 2015 • Chat apps
'Virtual and Augmented Reality next big thing in social content'
Social content has shifted from plain text messages to videos on Instagram. Virtual and augmented reality content is up next to conquer the timelines of social networks.
Jun 15, 2015 • Chat apps
Snapchat enables two-factor authentication (2FA) through sms
Mobile image sharer and chat app Snapchat has deployed two-factor authentication. Snapchat experienced a major data breach in 2013.
May 18, 2015 • Chat apps
News television program Nieuwsuur chooses CM for WhatsApp communication
The leading Dutch news television program Nieuwsuur introduces a WhatsApp channel through which it informs people about the program content. CM provides the technology to send mobile messages using WhatsApp.
Dec 08, 2014 • Chat apps
Telegram celebrates 1 billion daily messages. 'This is insane'
Instant Messaging app Telegram is celebrating 1 billion daily messages with 50 million users worldwide. One million new users weekly start using Telegram.
May 26, 2014 • Chat apps
MCA: Why the Coca-Cola Company started its own social network
The Coca-Cola Company started its own social media network SmileWorld in Spain. Why? Because they can and the company wanted to genuinely get to know its consumers.

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