Tag "Innovation"

Many companies know the success of their business depends on the integration of mobile and - more specifically - on the integration of Conversational Commerce. Conversational Commerce promises to close the gap between customer and company using messaging apps. But just what is this Conversational Commerce business all about and why should you care?

The Mobile World Congress (MWC) in Barcelona is jam-packed with mobile innovations. Here, I would like to highlight those trends and innovations that stood out most, kicking it off with a much expected 'mobile gadget'.

Every day, over a hundred developers are working on improving the CM platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

2019 is imminent and with the arrival of many technical innovations, customer expectations are also rising rapidly. The following 5 terms play an important role in mobile and customer contact in 2019. Are you prepared for the future?

When SMS Messaging is a critical part of your business processes, it’s important to work together with a partner which ensures high availability. For almost 10 years, CM.com has provided a double redundant SMS gateway to high-end customers. From now on this high availability is ready for all our customers.

Every day, over a hundred developers are working on improving the CM platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

Slowly but surely, we are approaching the end of 2018. Traditionally, this is the moment to look back at the highlights of another eventful year. We took a dive into the CM news archive and would like to share the highlights of 2018.

For the last couple of weeks we’ve been following Jennifer and Pertunia, our South African interns, during their internship at CM in Breda. In our last episode they shared their experience travelling abroad for the first time and we could see how they were adapting to a new culture and learning Dutch skills. This week we took them to a soccer match at NAC Breda.

‘After e-commerce and apps, chat and bots are conquering the market’, says CEO of CM Telecom Jeroen van Glabbeek. He recently spent some time in the United States researching upcoming trends and believes chat and bots have the ability to replace apps and websites for CRM.

It’s increasingly difficult reaching out to and interact with customers and clients. Demands are higher in a landscape stuffed with different communication channels. To which extend is your mobile engagement strategy future-proof?

The MoneyConf panel 'Transparency and the true democratisation of finance' put TransferWise and Goldman Sachs face-to-face: The old bank versus the disrupting fintech company. Leading question: How can fintech always be cheaper in servicing customers?

Has our focus on mobile features put privacy and security in the backseat, while mobile usage continues to grown beyond app usage?

At the first edition of Mobile Convention Paris, lecturer and security expert Kimo Quaintance presents a closer look on mobile privacy and security issues, and how these questions are only going to become both more complex, and more important to answer in the near future.

Dutch tech companies must make better use of Brussels, according to the King's Commissioner. Wim van de Donk will personally cater for that businesses like CM get more support from the EU.

Of all the global industries, the healthcare sector will ‘suffer’ the most from mobile disruption. Today, innovations are coming to healthcare in dribs and drabs, as faster data connections launch, the process will speed up.