CM.com was approached as a supplier for iDIN. In the first conversations, it soon became clear that CM.com could mean more in this process. "CM.com recognised and understood our challenge. They also indicated that they were also working on developing an online signing solution: CM Sign. In addition to iDIN, this perfectly suited our wishes," says Johan.
The collaboration was found quickly. VECOZO and CM.com jointly evaluated the existing processes, both practical and technical. These were then converted to a fully digital process. VECOZO, for example, has contributed to the development of CM Sign, from which other customers can benefit.
Jeroen van Glabbeek, CM.com CEO: "For CM, it is important to be able to collaborate with customers who are actively involved in the development of final products and services. With this, we ensure that our products meet the actual demands in the market. "
New connection agreement with VECOZO
VECOZO offers a safe and high-quality digital environment in which healthcare and supply chain parties can exchange administrative data. VECOZO has grown considerably in recent years. Legislation and regulations have changed. That is why VECOZO has started renewing agreements with its users. Now it's the turn of 50,000 healthcare providers, from the dentist on the corner to the large specialist hospital. "Of course, we want to help them through the process and make it as easily as possible," says Johan Boons, innovation manager at VECOZO.
Previously, a lot was done via traditional mail. To save costs and time, VECOZO started looking for alternatives in addition to physical shipping and signing. Johan: "Previously, it could take up to 28 days before the entire registration process was completed. Now, this is possible in ten minutes, thanks to the additional iDIN option. Moreover, the complete registration process has been digitised. It's a bit more efficient and therefore also cost-effective. Moreover, we want to offer a higher level of security. Not only because of legislation but also because of the demand from our clients".
A link can be sent via e-mail to the portal containing the agreement submitted for signature. Before access to that online environment, the user must be authenticated via iDIN. He can then view the document and sign it via CM Sign.
What is iDIN, and how does it integrate with CM Sign?
iDIN is a local Dutch identity service that uses the trusted and secure log-in method of a user's bank. That way, the online identification is both reliable and user-friendly. iDIN offers certainty about the identity of the customer. This considerably reduces the risk of identity fraud or incorrectly entered data.
Other countries such as Belgium and Germany have their variants of such a system. For South Africa, extra verification can be achieved via SMS and an OTP (One Time Password).
VECOZO will use iDIN in combination with CM Sign, where customers can sign documents online. Customers can also opt for physical identification. The campaign tools in the CM.com platform offer VECOZO the opportunity to inform the chain partners via mobile communication channels quickly.
"Ultimately, the choice of iDIN or physical identification remains with the care provider," explains Jan-Hein Willemse, director of VECOZO.
Innovation in digital signing for business applications
"Innovation is the smart combination of existing techniques into new successful applications. VECOZO does this by using iDIN identification solution, communication channels and digital signing as an enrichment for the existing business applications of VECOZO.," says Jeroen van Glabbeek, CM.com CEO.