Enable customers to resolve issues without speaking to a human agent
Be available to customers no matter the time of day or night
Scale your customer service support without additional operational costs
Set up and fuel your chatbot with accurate content in minutes. Conversational AI Cloud scans your website, PDFs and other knowledge sources to provide quick, accurate AI-generated answers without training, configuration or creating additional chatbot pathways.
Simply connect your website or knowledge sources and your chatbot is ready to go.
Personalise your chatbot to the tone of voice and style of your company.
Create human-like conversations and move away from rigid chatbots with AI.
Customise your chatbot's responses and control dialogue flows with an easy-to-use drag-and-drop builder, enabling you to ensure accurate, high-quality conversations for your customers.
Request a demoDesign, launch and maintain automated conversations with ease.
Utilize your existing technology stack with plug-and-play integrations.
Monitor and safeguard through pre-build conversations to ensure the right responses.
Conversational AI Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and team members. It effortlessly works with our Mobile Service Cloud, Customer Data Platform and more.
Our Engagement Platform has data built into its core to power intelligent, personalised and accurate conversations across all your applications and channels.
Our Engagement Platform combines our marketing and customer service solutions with advanced AI features to create seamless, personalised end-to-end customer journeys.
Our Engagement Platform integrates across all Conversational Channels, including WhatsApp and Instagram, so you can deploy your channels on any channel.
Since the launch of ‘Sofia’, customer satisfaction rates increased by 29%. We were impressed by CM.com’s hands-on approach to identifying the best solution for DFS, as well as the strength and agility of their chatbot technology and ease of use for both employees and customers.
Kai Bentley, Technology Business Partner
Gifty, our chatbot, captures and helps manage 60% of frequently asked questions, allowing live agents to focus on personalised advice. This way, we can swiftly address any inquiry, even during December, our busiest month.
CM.com's customer service solution gives us the flexibility to stay ahead of the curve and communicate with our customers. This means we can respond to live chat messages via the website within 18.2 seconds on average, increasing our Happiness Rating to 89%.
✔ Advanced - R3.30 per session (100k)
Easily create a Generative AI Chatbot that generates responses from your own information, across all channels and smoothly transitions to live agents.
✔ Pro - R7.28 per session (100k)
Build AI Chatbots with control and customisation through a Multi-Engine NLU, an easy-to-use dialogue builder without coding, and robust analytics.
✔ Enterprise - R11.08 per session (100k)
Implement AI Chatbots with role-based access, audit logs, revision tracking, and IP whitelisting to ensure top-level security and compliance.
Want to see Conversational AI Cloud in action?
Conversational AI technology enables computers to engage in natural text conversations with customers, utilising data, natural language processing, and machine learning to mimic human interactions. A prime example of Conversational AI in action is a chatbot facilitating instant, personalised responses to customer queries about products or services.
Learn moreAn AI chatbot is a computer program simulating human communication, widely employed in diverse online scenarios, from customer service to sales. Advances in technology have elevated chatbots from basic, rigid tools to sophisticated systems that engage users in a remarkably human-like manner.
Learn moreA Generative AI chatbot draws on input from websites, PDFs, knowledge centres and other knowledge sources to generate dynamic responses, eliminating recognition issues, ensuring a hassle-free conversational experience and preventing the need to predefine answers. Generative AI enables instant chatbot set-up and generates contextual answers based on the preferred tone of voice aligned with your brand.
Learn moreA voicebot, or 'Conversational IVR,' is an AI-driven conversational agent using natural language understanding and voice recognition (speech-to-text). It interprets human speech, responding in everyday language with the help of a text-to-speech engine. Beyond familiar AI assistants, like Alexa or Siri, conversational interactive voice response (IVR) is increasingly popular in customer service as a prevalent form of conversational AI.
Learn moreIn this ever evolving landscape, businesses that proactively invest in AI capabilities stand to gain a significant competitive edge in the years to come. By embracing AI as a strategic imperative and overcoming the hurdles to adoption, South African businesses can unlock new opportunities, drive innovation, and position themselves for success in the digital era.
As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionise how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.
As we approach 2024, the ever-evolving landscape of technology continues to shape how customers connect, consume and communicate with businesses. Forrester even predicts customer experience (CX) will improve for the first time in three years, meaning 2024 will be a pivotal year for engagement with every touchpoint becoming a make-or-break opportunity in the customer journey.
Meeting customers' expectations remains the biggest challenge in service. Speed, convenience, and accurate responses are critical to achieving this. With the power of Generative AI, customer questions can be identified, categorised, and resolved more quickly. Plus, your organisation is continuously fed with data to improve the entire customer journey.
In life, they say percentages don't matter, but in marketing, they are everything. The customer journey, spanning from acquisition to retention, is a path filled with potential incremental drop-offs at every touchpoint. A confusing experience here, an ill-timed communication there, and suddenly, your conversion rate is plummeting.
When it comes to planning a vacation, people have diverse habits. Some individuals meticulously arrange their holidays months in advance, while others prefer last-minute spontaneity. And then there's a substantial group that falls somewhere in between. To effectively connect with travellers year-round and ensure the timeliness of your messaging, it's vital to provide tailored offers and booking details when they're most relevant. In this article, you'll discover how Artificial Intelligence can be your ally in achieving this goal.
Self-service is more than a buzzword; it’s a vital part of modern customer service that means your customers can get answers fast and your customer service team can focus on the issues that really matter. Allied to that, self-service can reduce costs and have a positive effect on the mental health of your customer service team. Not to mention the equally positive effect it has on brand perception.
Customer service teams encounter a broad spectrum of challenges in their daily operations. Customer expectations have surged to unprecedented levels, and the influx of repetitive inquiries can strain their patience and induce unnecessary stress. This phenomenon likely contributes to the relatively short tenure of customer service representatives, with an average job retention of just 12 months.
Chatbots spent a decade-plus as a technological sideline: nestling at the corner of websites, roaming the odd FAQ, inviting people to click with a hopeful link. They weren’t a big part of the customer experience. But now – suddenly – they’re everywhere.
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