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DigitalCX Chatbot: Automated customer engagement.

Deliver exceptional customer experience and self-service with our AI-powered Chatbot.

Chatbots DigitalCX

Improve customer interaction with AI-Powered Chatbot

Heavily improve responsiveness, personalisation and self-service. Marketing and Customer support leaders are leveraging our AI Chatbot to improve conversation rates, increase customer satisfaction and gain valuable insights. 

Customers who love DigitalCX

anwb
eneco
asr
missguided
aegon
randstad
tui
vattenfall
klm
ing
congstar
basicfit
ics
pathe
leaseplan
engie

All-in one Chatbot to build, launch and scale without coding

User friendly

Daily management, reporting, and maintenance tasks are taken care of by the content editors. No programming knowledge required.

Low total cost of ownership

Our platform is designed for quick implementation, easy handling, and maintenance. This saves you an intensive and expensive implementation.

High security standards

We guarantee reliable and safe Chatbot use with the highest information security standards like ISO 27001 and NEN 7510 certificates.

Easy maintenance

We provide you with high end learning tools that pinpoint the areas which need be optimized such as gap analyses. 

Rich features included

All features that you need for a successful chatbot, such as patterns, AI, dashboards, reports, and state management are all included.

Endless integration possibilities

Integrate with Messaging, CDP, Sign, One Time Passwords, or Ticketing for a fully automated end-to-end customer journey.  

AVAILABLE ON EVERY CHANNEL

sms
whatsapp
apple business chat
viber
facebook messenger
telegram
twitter
web chatbot
app chatbot

DigitalCX improves your business growth

50% more efficiency

Our chatbot has decreased call volumes by 40-50% for major insurance, telco, and energy companies. 

50-87% increase in NPS score

Our customers have seen a 50%-87% increase in customer satisfaction.

35% increase in conversion rates

DigitalCX Chatbot has improved conversion rates by 17 - 35% for insurance and telco companies.

Centralised knowledge management

By centralising all knowledge you will have valuable input to make your DigitalCX Chatbot more intelligent.

DigitalCX success stories

Learn how our conversational AI chatbot platform enabled companies of all sizes and industries to build a digital, automated customer service and improve their customer experience.

Client testimonials

“Using DigitalCX has made it an easy and enjoyable project to work on. The drag & drop features are very user friendly and the dashboard has provided us with a good insight into what our customers look for on our website.”  

Yasmin Inkeroe, Customer Experience Lead - Vivid Homes, UK.

“Prior to working with DigitalCX, we had tested various platforms, but we were surprised by how simple it was to create dialogs, alter content and analyse data in the platform.”  

Inge van Vuuren, Marketeer at DELA. 

“DigitalCX helped us transform our customer service. We now run a stress free operation that keeps costs low and our customers happy" 

Wouter de Vries, Customer Services Manager at Ditzo

“Thanks to DigitalCX, our Net Promoter Score has further improved. In addition, the chatbot provides us with very valuable information about what customers consider to be important and what they are or are not happy with.” 

Tessa Spruijt, Support and Readiness Manager at Simpel

One of the world’s best Chatbot providers

In recent years, the chatbot industry has experienced exponential growth. While there are thousands of vendors to choose from, we remain ahead of the crowd. Unlike other AI chatbot products, DigitalCX provides users with an intuitive drag & drop interface, enabling them to create a chatbot without needing to know a single bit of code. 

We have been in the chatbot business for 15 years; we are one of the world’s best chatbot providers according to Gartner, Forrester, and Tractica, and over 80+ prestigious brands trust our platform. 

Get Started With DigitalCX

Let us show you how DigitalCX works and reveal how our clients are getting real results from it! 

Sign up for a free trial

Latest Articles

5 Myths Busted For Automating The Customer Service

Apr 12, 2021 • Chatbots
In a world dominated by an “I need it now” mentality, customers don’t just want their queries solved. They want them solved efficiently and they want them solved now. The days of being put on hold, or scrolling through websites have come to an end and customer service needs to adjust to keep up. Companies need to provide each individual customer with the smart, tailored experience they deserve, that’s why we set out to develop DigitalCX: a platform for automated customer service.

Future-Proof Your Business with Conversational Commerce

Mar 30, 2021 • Chatbots
Conversational Commerce is the convergence between messaging apps and commerce. Messaging apps such as Facebook Messenger, WhatsApp Business, WeChat, Viber, and native apps like RCS (Android) and Apple Business Chat (iOS) will fulfil a significant commercial role in your customer communications.

A Detailed Guide to Using WhatsApp Chatbots for Business

Mar 26, 2021 • Chatbots
Imagine a team of employees who never call in sick or ask for days off to attend their child’s gala. This same team is always ready and excited to talk to your customers, no matter the day or time. They are stupendously efficient, perpetually polite, and never drop the ball. Okay, so these people don’t exist, and if they did, they’d probably work for Google. What we’re describing here is one of the most promising digital trends in recent history: chatbots. Specifically WhatsApp chatbots.

Why 2021 Is the Year to Start With a Chatbot

Mar 24, 2021 • Chatbots
While chatbots have begun to gain traction in the past few years, they have in fact been around for some time. In 1966, Eliza - the first chatbot - made its debut, but it was only able to answer a few simple questions. Since, thanks to the advancement in technologies such as Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are becoming smarter by the day. What's next?

17 ways business messaging enhances your customer satisfaction

Jan 28, 2021 • Chatbots
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

13 benefits of conversational chatbots

Jan 20, 2021 • Chatbots
Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots are an increasingly popular form of artificial intelligence in the business world, enabling companies to serve customers’ needs without human intervention. Today, we’ll explain the benefits of chatbots to help you determine if they're the right tool to integrate into your customer service strategy.

The 10 biggest challenges facing today's customer service manager

Dec 17, 2020 • Chatbots
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?

What Is Conversational AI? A deep dive into modern chatbots

Dec 14, 2020 • Chatbots
Whether you know it or not, you've probably interacted with conversational AI before — perhaps on your favourite brands’ website or in a chat conversation with a business. Today, we’ll break down conversational artificial intelligence, how it differs from traditional chatbots, and why every businesses should consider adopting it.

How finding the right balance between technology and humans will improve customer experience

Nov 13, 2020 • Chatbots
The promise of machine learning is huge. For years now, we are expecting chatbots to take over human responses in live chats. In most cases though, technology isn’t there yet. What we do see, is that the right combination of humans and technology, can lead to valuable efficiency improvements and better customer experiences.
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