Customer service interactions can be seen as critical touch-points: the make-or-break moments in customer experience.
We can't predict the future, but what we know for certain is that if your brand is going to survive and thrive in the age of disruption, developing a culture where customer service is your obsession is mission critical.
We asked Brian Manusuma and Michiel Gaasterland for their predictions of customer service in 2030. What can we expect in the future, and how can we keep up?
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