Meeting multi-channel customer demand

A guide for the transport and logistics industry

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Downloads Meeting multi-channel customer demand on the move

How to meet multi-channel customer demand on the move

The world of logistics and communication are converging. Cars are becoming connected, even driving themselves. And parcels are tracked second-by-second, providing useful information to the waiting customer. It’s clear where transport is going: towards an always-on, data-intensive, and service-driven future.

Customers, however, aren’t so predictable. 

In this guide we'll pinpoint the challenges the logistics and transport industry needs to address in this multi-channel world, and share some ideas for solving them.