the number of dealership visits before a purchase – down from 8 before COVID-19 (CarWow).
Customers may expect their parcel deliveries within hours after placing their orders and updates.
The logistics market is one of the fastest-growing markets, expected to hit $12 trillion by 2023.
With the right technology, mail, postal services, automotive and freight and delivery services can speed up manual business processes, and increase the level of service within your business.
As the world of logistics and transport becomes increasingly complex, businesses must find ways to streamline their operations and deliver an exceptional customer experience.
Improving the customer experience remains a key strategy for growth within the transport industry - from delivery notifications to customer service queries, engage on the channels most convenient for your customers.
Alert your customers when a package is due for arrival on their preferred messaging channel. Let your customers reschedule delivery times on the go. Enable customers to choose delivery times or pick-up locations to improve customer services.
What the customer really wants is a car-purchasing process that is personalised and fun. From connected cars to connected customers, we have the tools to ensure you stay connected to your drivers.
Whether you're connecting customers to their dream car or improving fulfilment - automate your marketing campaigns with segments and workflows whilst keeping campaigns hyper-personalised.
Mobile Marketing CloudThe AA uses SMS to provide essential case-related information to customers in a quick, easy, and cost-effective manner, allowing customers to respond.
South Africa's leading smart logistics company Pargo makes use of SMS technology to enhance its customer experience.
SMS keeps drivers connected at all times. The BMW Group uses our SMS gateway solution for their ConnectedDrive services.
Interact with your customers through their preferred channel via one Agent Inbox, or automate your conversations with a chatbot.
Meet your target audience on the channels that they use for a personalised and improved customer journey. Think of channels like SMS, WhatsApp, Facebook Messenger and more.
Automate your conversations with AI chatbots.
As the Managed Service Provider (MSP) landscape continues to evolve, staying ahead means embracing innovative solutions that not only enhance efficiency but also elevate customer service to new heights. Enter AI Chatbots from CM.com – a game-changing tool that can revolutionise how MSPs interact with clients. In this blog, we’ll provide you with a comprehensive roadmap consisting of six steps to boost profitability using AI Chatbots from CM.com.
SMS is one of the oldest messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic with; plain text messages, no fluff and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value for modern business communication.
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.
The WhatsApp Business Platform is adding another new and exciting feature to its repertoire: WhatsApp Flows. What is it and what can your business do with it? Let's take a look!
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.
Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.
Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.
WhatsApp and SMS are both immensely popular messaging channels. Both have their own unique traits, use cases, and added business value. We can all acknowledge this, but what exactly are the differences between them? What are the similarities? And more importantly, which one will add the most value to your business? In this blog we'll dive into the world of WhatsApp vs SMS and the benefits of both.
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