The tourism sector has been one of the hardest-hit industries during the COVID-19 pandemic.
While flexible policy solutions are needed to coexist with the pandemic in the short to medium term. It is critical to look beyond this period which has revealed gaps in customer service.
Between the influx of queries regarding cancelled flights and PCR test requirements, customer interaction continue to increase. Call centres are backing up and consumers are getting frustrated.
How can your customer service team use the formidable power of technology to engage with travellers in the most convenient and efficient way?