eSoft is a South African based software development house founded in 2008 with a primary focus on Custom Application Development. Their expertise lie in understanding operations, business processes and mapping them to tech to automate work processes for better visibility, and improvements within businesses.
Solutions vary from marketing campaigns, document and project management, CX reporting, customer service, leads tracking and management to full-fledged logistics systems.
eSoft has built a framework that allows customer legacy systems as well as various worldwide applications to integrate seamlessly with WhatsApp.
Dashboards built to get reporting figures through WhatsApp, log incidents with help desks, apply for leave, general FAQ functionality, banking services and more.
Customers have instant and 24/7 access to core customer services solutions.
Customers have access to to the most convenient customer journey for redeeming rewards.
Their passion for AI and Chatbots led to the development of a hybrid and Chatbot workflows integrated with the world’s top AI platforms like Watson, Lex, Dialog Flow, RASA and more.
Through eMs, Chatbots are enabled via multi-channel platforms such as Web bots, WhatsApp, Telegram, Messenger, Alexa, Google Home and IVR for fast, efficient, and convenient communication with customers.
Existing eSoft customers as well as new prospects can leverage on CM.com’s varied messaging services like WhatsApp, SMS, and RCS - a one stop shop solution for all your messaging needs.
To communicate with your customers via WhatsApp, you need an Authorised Distributor, selected by WhatsApp. CM.com is such an Authorised Distributor. Our selected business partners also have the WhatsApp Business solution integrated in their software and thereby directly offering their customers access to the official WhatsApp Business solution.
Request access to the WhatsApp Business API and gain access to all other messaging channels that the CM.com platform offers.Contact online success More about WhatsApp
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