GotBot AI is a convenient, at-your-fingertips Social Commerce and Customer Experience solution that uses AI to automate conversations between brands and their customers in the financial services, insurance, and retail sectors.
Responses and workflows and automated across multiple messaging services such as WhatsApp, SMS, Web-chat, Facebook Messenger, Twitter, WeChat, In-app and Instagram from a single dashboard.
This process saves valuable time and exponentially improves accuracy every time you receive a new message.
GotBot gives your customer service team the edge they deserve by being available to assist customers when it suits them, 24/7, 365 days a year.
GotBot specialises in conversation and workflow automation in acquisitions, lead generation, on-boarding, Fica, Rica and customer experience.
GotBot connects to any messaging service – including WhatsApp, SMS, Web-chat, Facebook Messenger, Twitter, WeChat, In-app and Instagram.
Chatbots – together with the rise in popularity of messaging apps, the accelerated development of all kinds of sensors and wearables, and of course with the rise of emerging technologies and Artificial Intelligence (AI) – are ushering a new way for businesses to communicate with the world, but more importantly with customers.
Customers want to connect with businesses in the same way they chat with their friends and family — with fast, simple, and convenient messaging.
CM.com has partnered with GotBot to connect clients to WhatsApp’s Official Business Solution. This allows businesses to effectively engage with customers quickly and conveniently via the channel that is most convenient for them – a particularly useful solution for customer-centric brands.
To communicate with your customers via WhatsApp, you need an Authorised Distributor, selected by WhatsApp. CM.com is such an Authorised Distributor. Our selected business partners also have the WhatsApp Business solution integrated in their software and thereby directly offering their customers access to the official WhatsApp Business solution.
Customers of GotBot can now request access to the WhatsApp Business API and gain access to all other messaging channels that the CM.com platform offers.
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