Easily grow your customer service capacity with flexible solutions that adapt to your business needs, ensuring consistent quality.
Our service suite improves service team efficiency.
Contact usAn agent inbox to consolidate, manage and elevate customer service interactions across every channel.
A unified Customer Data Platform to create 360° profiles, deliver personalised experiences and boost growth.
Provide your customers with on-the-go access to your customer support via their favourite conversational channels.
Agentic AI to assist both customers and live agents solve problems fast. A user friendly, no-code setup to easily incorporate true AI into your business.
To offer the best support possible, your business needs to be present on multiple channels at the same time, to always be where your customers are.
CM.com is a Meta Partner, chat to us about WhatsApp.
Contact usSimplify customer service processes by easily managing incoming queries from a single inbox, shortening response times, and lowering costs for more efficient support.
Enhance self-service options with a scripted chatbot that guides customers to quick answers using a conditional logic framework system.
Provide your customers with personalised interactions that empower the customer service and boost overall experience across multiple channels.
Easily grow your customer service capacity with flexible solutions that adapt to your business needs, ensuring consistent quality during busy periods.
Support doesn't stop at the end of your service interaction; customer retention and loyalty is built with personalised content specific to each individual customer. Outbound marketing adds to the overall service experience, showing your business understands the needs and wants of their customers.
Build outbound campaigns on any channel, personalised to each customer based on their 360° CDP profiles and past activities. Recommend relevant products and services that are of interest to them.
Contact usBe where your customers are and offer unmatched support on multiple channels, while increasing internal service agent efficiency.
Our powerful products make it easy for businesses of all sizes to provide always-on and personalised customer service. Want to know more? Complete the form and one of our team members will be in touch.
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
Diving deeper into CM.com's CPaaS approach is empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with strategic business and growth advisory services.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalised service - long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organisation and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
In this digital era, providing the optimal customer experience means connecting and engaging with your customers online on their favorite platforms and channels. Online (automated) customer engagement and A2P (application-to-person) messaging is bigger than ever, which unfortunately also means that messaging fraud is on the rise. Artificially Inflated Traffic (AIT) fraud has become an alarming issue in the telecommunications industry, but worry not! CM.com has built the perfect safeguard feature to protect your business endeavors from AIT fraud.
Every business wants to communicate with its customers, whether for marketing, support, or operational purposes. But to do so, you'll need a way to get in touch with your customers- a communications platform. You can build software from scratch, integrate third-party software into your own systems, or implement new software all together. Are you still pondering the correct approach for your business? Then let's figure it below!
CM.com continuously innovates its enterprise-ready CPaaS (communications platform as a service) solution. The business messaging platform offers one simple connection for all channels and conversations and allows customers to connect to their end-users via their preferred channel, hassle-free.
Bringing you the latest exciting design enhancements, based on current UX insights. At CM.com we’re always looking for ways to enhance and improve our products. The world doesn’t stand still, after all.
