Multi-agent support for handling high volumes of customer interactions
Automated messaging and chatbots for efficient customer service.
Advanced analytics and personalised message templates for targeted communication.
Integrate WhatsApp with your existing systems using our hassle-free Business Messaging API. This enables you to manage profiles and templates from an easy-to-use interface accessible to multiple users.
Launch WhatsApp todayThese templates are designed to promote products or services, increase brand awareness, and drive engagement such as promos, new product announcements and limited time deals.
Add WhatsApp to your contact centre and help your agents connect easily with customers on their favourite channel, to offer a seamless service experience.
Utility templates focus on providing important information related to transactions, subscriptions, or account updates. These are related to customer actions or requests.
These templates are used to verify user identities, often through one-time password (OTP) verification. They are crucial for secure account access and are used during the customer journey.
✅ Increase sales with personalised WhatsApp promotions
✅ Automate order confirmations and shipping updates
✅ Provide instant support via AI-powered chatbots
✅ Reduce response times with automated replies
✅ Handle high-volume inquiries seamlessly
✅ Integrate WhatsApp into your existing CRM
✅ Automatically send shipment tracking, ETAs, and status changes
✅ Communicate quickly with drivers and field staff
✅ Resolve booking queries, rescheduling, or complaints faster
Integrate WhatsApp into your customer journey
Our GDPR-compliant platform ensures security through end-to-end encryption
Experience solving problems in multiple industry verticals
We offer professional services for each step of the training journey
CM.com is a trusted WhatsApp Business Solution Provider that helps growing businesses automate, personalise, and scale customer interactions effortlessly.
Our platform is designed for medium to large businesses managing regular monthly conversations, offering seamless API integrations, automation, and advanced customer engagement tools.
💡 Is WhatsApp Business right for you? Complete the form, and our team will assess how our solution fits your needs.
See the difference between WhatsApp Business App and WhatsApp Business API in this comparison.
For e-commerce businesses
