Customer Contact via messaging apps

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How do you benefit from webcare via messaging apps?

Consumers have changed the way they communicate with brands. They want to engage on their terms via their favourite apps such as Facebook Messenger, Twitter, WeChat, WhatsApp and SMS.

With CM Customer Contact, your business can respond to various social messaging queries all via one user-friendly dashboard. Communicate, target, analyse and offer the best customer service with CM Customer Contact.

  1. Integration in CM Platform
    Our platform is capable of processing millions of messages a day. Trusted by governments, banks and 25.000+ businesses.
  2. Secure data storage
    Only at CM, all chat data is stored in our own secure environment, based in the Netherlands. No other parties needed.
  3. 24/7 monitoring
    From our Network Operating Center, you will receive 24/7 support.

Which messaging apps are connected?

Gin Chatbot Appcare Whatsapp
Gin Chatbot Appcare Facebook
Facebook Messenger
Twitter app
Twitter DM
Gin Chatbot Appcare Telegram
Gin Chatbot Appcare WeChat

Chat with your customers via WhatsApp, FB Messenger, Telegram & WeChat

Webcare via messaging apps; how does it work?

Customers reach out to you via many different platforms. Now, your customer contact team can communicate with customers on all messaging apps via one dashboard.

  • One-on-one conversations, shielded and secured
  • Work together and assign customers to individuals
  • Use quick replies and out of office notifications
  • Seamlessly transfer conversations to other departments
  • Integrate customer profiles in your own CRM system

Gin Appcare;
What does it cost?

GIN is:
  • Unlimited number of chats and messages
  • Data storage by CM
  • Analytics
  • 24/7/365 support

All included in the Business pack for only R2 500 per month

Integration into your own CRM system is offered on individual pricing. Please contact us for more information.

GIN messaging

How to get started with GIN Appcare

  1. We'll contact you to discuss the options

  2. Start chatting with your customers

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