Messaging solutions

Use messaging as a way to improve your sales, support, customer satisfaction and, brand loyalty.

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Engage customers with the right messaging channels

during each step in the customer journey

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Improve customer satisfaction

Keep customers in the loop with proactive alerts and notifications such as delivery notifications, appointment reminders, ETA alerts, account updates, and loyalty rewards.

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Optimise marketing and sales

Increase engagement and create a sense of urgency with promotions, coupons, time-sensitive surveys, and special sales delivered to customers at just the right time.

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Enrich customer service

Exceed customer expectations and reduce pressure on support by offering faster ways to get questions answered, receive live support, and provide real-time feedback.

Get your message across

For businesses looking to offer the best possible experience, and to stay competitive, adding messaging into the customer journey is essential. It’s quick, easy and convenient for customers to text back a confirmation to an appointment reminder, and it’s reassuring for them to receive a notification about the delivery of their order.

From SMS and Email to Chat Apps and Multi-channel messaging: combine our messaging solutions for a messaging strategy that best suits you and your audience.

multi-channel messaging

Chat Apps and Push notifications

One unified experience for your customers

Choose a single dashboard or API to connect to multiple messaging channels.

Combine SMS, WhatsApp Business, Facebook Messenger, Viber and Telegram into one customer contact dashboard. This dashboard creates order in the overload of communication channels. Have 1 on 1 conversations shielded and secured, add quick replies, out of office notifications and seamlessly transfer chats to other departments.

Prefer to manage multiple messaging channels via a single API? Connect to our Business Messaging API.

Messaging tools

Expand your mobile messaging strategy with our useful messaging tools - enrich your messaging with dedicated mobile landing pages, messaging analytics, address book, and opt-out management.

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What our customers have to say

"By using CM.com, we’re able to get access to real-time data for our short code, and use it to improve our offline activities."

Jenny Coulson, Marketing Manager - The Entertainer SA

"For years now, we have been sending text messages through the CM.com platform to the satisfaction of our customers. We use text messages to let them know that their order is being processed or at what time they can expect their delivery."

Sander Kole, Technology Director - Takeaway.com

"CM.com provides an analytics tool that shows real-time information regarding messaging delivery time and rates. Due to the customer-centric approach that CM.com offers, we chose them to deliver our bookers and sellers quick mobile communications."

Matthew Evans, CTO at SafariNow

Want to get started?

Our communication platform as a service provides a smart combination of messaging, voice, authentication, data, and mobile payment solutions (Europe), products are available via Web App, API or plugins. Start-ups and enterprise businesses rely on our platform for better marketing, sales and service.

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