Keep customers in the loop with proactive alerts and notifications such as delivery notifications, appointment reminders, ETA alerts, account updates, and loyalty rewards.
Increase engagement and create a sense of urgency with promotions, coupons, time-sensitive surveys, and special sales delivered to customers at just the right time.
Exceed customer expectations and reduce pressure on support by offering faster ways to get questions answered, receive live support, and provide real-time feedback.
For businesses looking to offer the best possible experience, and to stay competitive, adding messaging into the customer journey is essential. It’s quick, easy and convenient for customers to text back a confirmation to an appointment reminder, and it’s reassuring for them to receive a notification about the delivery of their order.
From SMS and Email to Chat Apps and Multi-channel messaging: combine our messaging solutions for a messaging strategy that best suits you and your audience.
Programmatically send messages to millions using our API - code in the language you know.
Campaigns provides an intuitive self-service Web App with rich features to help you send SMS campaigns with advanced personalisation features and engagement statistics.
Treat customers like friends, send transactional messages and important notifications over ourWhatsApp Business API.
Customers want communication with brands to be instant, via the channels they prefer. Offer your customers rich, instant and interactive experiences by using Viber.
By using one of the most well rounded apps available, Messenger, you can expand your reach whilst increasing engagement and sales.
Telegram for business messaging offers several unique characteristics, like being highly secure and having the flexibility to share a diversity of rich content.
Choose a single dashboard or API to connect to multiple messaging channels. SMS, WhatsApp Business, Facebook Messenger, Viber and Telegram.
Connect multiple messaging channels in one API. Manage just one API instead of a separate one per channel, enable two-way messaging on all channels for meaningful conversations.
Create rich, interactive and personalised experiences right within the number 1 most used feature of phones today, the SMS inbox with RCS messaging.
Choose a single dashboard or API to connect to multiple messaging channels.
Combine SMS, WhatsApp Business, Facebook Messenger, Viber and Telegram into one customer contact dashboard. This dashboard creates order in the overload of communication channels. Have 1 on 1 conversations shielded and secured, add quick replies, out of office notifications and seamlessly transfer chats to other departments.
Prefer to manage multiple messaging channels via a single API? Connect to our Business Messaging API.
Expand your mobile messaging strategy with our useful messaging tools - enrich your messaging with dedicated mobile landing pages, messaging analytics, address book, and opt-out management.
Create and add interactive mobile landing pages to your SMS campaigns - boost both engagement and conversion rates.
Get detailed insights into your SMS campaigns and improve your mobile strategy with real-time data.
Targeted reach at high speed for SMS with contact management. Send targeted messaging campaigns to up to 1 million recipients. Group SMS recipients based on campaign results.
Enjoy the convenience of a fully automated suppression list management solution as a valuable added tool to our Address book.
"By using CM.com, we’re able to get access to real-time data for our short code, and use it to improve our offline activities."
"For years now, we have been sending text messages through the CM.com platform to the satisfaction of our customers. We use text messages to let them know that their order is being processed or at what time they can expect their delivery."
"CM.com provides an analytics tool that shows real-time information regarding messaging delivery time and rates. Due to the customer-centric approach that CM.com offers, we chose them to deliver our bookers and sellers quick mobile communications."
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