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Mobile enhances customer loyalty and engagement for retail

Mobile messaging in retail helps increase revenue with easy-to-use and efficient mobile marketing solutions for communication and payments, all in one platform, at the heart of mobile.

CM lets you communicate one-on-one with any number of potential or pre-existing customers via SMS, Voice or push notifications and payments. Messaging via SMS or push notifications improves brand awareness, loyalty and customer engagement. It’s is a dynamic way of notifying new and pre-existing customers of events, promotions, new collections and services.

  1. Increase sales
    Inform your customer on discounts, personal offers or a delivery status. This will improve customer satisfaction as well as your sales figures.
  2. Broaden your reach
    Customers want companies to be easy to reach and involved. Reach customers worldwide and make interaction easy, wherever the customer is.
  3. Improve customer satisfaction
    Don't just focus on new customers, but on customer retention as well. Use mobile loyalty programs to improve customer engagement and retention.


Increase sales

Stay in touch with millions of mobile subscribers through mobile messaging. Create customer engagement, loyalty and interaction with CM’s mobile messaging services and reduce costs by doing so.

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Internal communications are more efficient when using mobile messages. Push notifications or SMS text messages let head offices notify and alert regional stores and staff quickly and cost effective in case of critical events.

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Enrich the customer experience

Improving loyalty retention rates requires innovative solutions to continuously enrich the customer experience. Using mobile to enhance retailers loyalty programs will deliver long-term value and increase customer engagement.

More about SMS and Push

Customer experience

Increase interaction with your customer with rich content. Use this to increase brand engagement and the reach of your marketing campaigns.

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Our latest news for retail

5 ways to improve your SMS campaigns

A couple of new developments from CM make SMS campaigns even more valuable now. Including: Number Verifier, GIN and Analytics.

Read more

CM introduces new visual identity and website

Now, it is even easier to reach your audience with our solutions for Text, Talk, Pay and Access. Check out the new logo and website here and be part of it. | CM

Read more

Timing is key: When is the best time to reach your audience?

Timing is everything when it comes to marketing: if you send your message at the wrong time, it will be far less successful | CM. Cape Town | CM. Cape Town

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The eight mobile messaging highlights of 2014

Mobile messaging is a multi billion-dollar business. How was 2014 for mobile messaging overall? | CM. Cape Town | CM. Cape Town

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