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Mobile enhances customer loyalty and engagement for retail

Mobile messaging in retail helps increase revenue with easy-to-use and efficient mobile marketing solutions for communication and payments, all in one platform, at the heart of mobile.

CM lets you communicate one-on-one with any number of potential or pre-existing customers via SMS, Voice or push notifications and payments. Messaging via SMS or push notifications improves brand awareness, loyalty and customer engagement. It’s is a dynamic way of notifying new and pre-existing customers of events, promotions, new collections and services.

  1. Offer a captivating user experience
    Inform your customer on a delivery status, surprise them with a personal message and offer the best customer service on different platforms. This will not only improve customer satisfaction but also increases customer loyalty.
  2. Get to know your customer
    Integrate a safe and customer friendly identification method such as IBAN authentication or IDIN and create a valid database that can be used for retargeting campaigns.
  3. Increase rentention
    Don't just focus on new customers, but on customer retention as well. Use mobile loyalty programs to improve customer engagement and retention and increase your sales.

Why retail organisations choose for CM

IKEA

Stay in touch with millions of mobile subscribers through mobile messaging. Create customer engagement, loyalty and interaction with CM’s mobile messaging services and reduce costs by doing so.

More about SMS and Push

HEMA

Internal communications are more efficient when using mobile messages. Push notifications or SMS text messages let head offices notify and alert regional stores and staff quickly and cost effective in case of critical events.

More about GIN

AHOLD DELHAIZE

Improving loyalty retention rates requires innovative solutions to continuously enrich the customer experience. Using mobile to enhance retailers loyalty programs will deliver long-term value and increase customer engagement.

More about SMS and Push

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