If you're trying to cover every channel available, it’s doubtful that you’ll have the time and resources to properly optimise all of them.
Where are most of your support queries coming from? Is it Facebook and Email? Where is most of your traffic coming from? If its organically, SEO should be your focus. if your open rates are higher via SMS, bulk SMS marketing is a cost effective, reliable and an excellent way to send reminders or promotional marketing.
Find the channels which best suit your target audience and focus your efforts there.
Together with choosing the right communication channels, It's just as important to focus your efforts on content marketing, and more importantly search engine optimisation (SEO) - we know exactly how incredibly valuable the internet is, it's our daily go to for the answers we seek. So, it makes sense that your business can be found by people who are using the internet.
The world of SEO is complex and ever-changing, but you can easily understand the basics, and even a small amount of knowledge can make a big difference. As a small business owner, it's very important that you understand the fundamentals, and ensure that you are optimising for success. Want to learn SEO but not sure where to start? There are many free resources online but you have to start somewhere. You'll get the most out of the beginners guide to SEO by Moz.
Content marketing builds a stronger relationship with your audience, captures their attention, improves engagement and more importantly, drives traffic to your new website organically.
Still need some convincing? Take it from the expert, Neil Patel, recognised as one of the most influential entrepreneurs and online marketers. He share's his 8 reasons every small business should utilise content marketing to grow ROI.
An easy way to send SMS messages via an intuitive online portal. Add value added features such as landing pages, QR codes and surveys.
Create your personally designed emails with easy drag-and-drop logic and send out targeted email campaigns to your database.
A persistent and single dashboard for support. It provides customers the ability to communicate with your business via WhatsApp, Facebook Messenger, Telegram, Twitter and SMS.
Securely send, sign and receive documents online - a fast and secure electronic document signing solution for contracts, agreements, invoices and more
Connect the apps you use daily to automate your work. Easy integrations for SMS via Zapier, Salesforce and more.
Connect via our API and choose to receive your incoming messages via Customer Contact or a different customer support software you already use - packages for every business size.
In a world where customers are bombarded across many channels, targeting is more important than ever before. SMEs starting out need to be able to make their campaigns feel relevant and personal in order to keep up.
In order do so, businesses need to establish a single-source of truth for customer data - start with a CRM strategy.
Moreover, having access to detailed insights into your communication channels will avoid wasteful marketing spend that you can use elsewhere on for example, Google Ads or Social advertising. With Messaging Analytics, you get real-time delivery rates, speed, and conversion rate data.To analytics
Our platform is stable and 100% reliable. Our solutions are built, optimised and monitored by 100+ skilled developers each day.
Our Address Book allows you to manage all your contacts (SMS, Email, WhatsApp and more) in one central place - import up to 1,000 000 contacts and manage your opt-outs in one place.
Our support team is online 24/7 to help you along the way.
"It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM Telecom, we’re able to get access to real-time data for our short code, and use it to improve our offline activities.”
The Entertainer South Africa
"For years now, we have been sending text messages through CM's platform to the satisfaction of our customers. We use text messages to let them know that their order is being processed and at what time they can expect their delivery."
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