All in one platform for SME communication

We’ve rounded up some of our favourite platform tools to help you tackle your business communication, and more.

Engage customers on their preferred channels

Knowing how to effectively engage your customers can be daunting to businesses with little or no experience with mobile communication. Luckily, the hardest part is done for you: your customers are already mobile-first consumers - they engage via their mobile phones throughout the day.

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Simplify communication

If you're trying to cover every channel available, it’s doubtful that you’ll have the time and resources to properly optimise all of them. Where are most of your support queries coming from? Is it Facebook or Email? Similarly, where is most of your traffic coming from? Is it organically or via social? What about open rates? If open rates are higher via SMS, bulk SMS is a cost effective and reliable way to send out reminders or promotional messages.

Find the channels which best suit your target audience and focus efforts there. Our Business Messaging API allows you to add multiple messaging channels via a single API. 

multi-channel messaging

Prioritise content marketing

Together with choosing the right communication channels, It's just as important to focus your efforts on valuable content marketing. We know exactly how valuable the internet is, it's our daily go to for the answers we seek. Ensuring your business can be found by your target audience, with relevant content that support and promote your product or service, is important in driving relevant traffic to your website or store. This however can't be done without effective SEO because content marketing and SEO go hand in hand.

Your content is going nowhere unless people search and find. In order to make it found, you need SEO, together they are powerful.

SEO for success

The world of SEO is complex and ever-changing, but you can easily get to know some of the basics and fundamentals and even a small amount of knowledge can make a big difference. As a business owner, it's important to understand the fundamentals, to ensure that you are optimising for success. There are many useful free resources online but you'll get the most out of the beginners guide to SEO by Moz.

Content marketing builds a stronger relationship with your audience, captures their attention, improves engagement and more importantly, drives traffic to your website or location organically.

Take it from Neil Patel, recognised as one of the most influential entrepreneurs and online marketers. He share's his 8 reasons every small business should utilise content marketing to grow ROI.

Measure what matters

In a world where customers are bombarded across many channels, analysing data, and adding personalisation is more important than ever before. Ensuring your campaigns are personal will keep your messaging relevant.

Moreover, having access to detailed insights into your communication channels will allow you to optimise whilst avoiding wasteful marketing spend that you could use elsewhere on for example, Google Ads. With Messaging Analytics, you get real-time data into your messaging traffic.

Combining this with a CDP, your single-source of truth for customer data, will allow you to stay one step ahead of competitors.

More about analytics
messaging analytics

Customer Data Platform

A CDP is a marketer-based management system. It creates a persistent and unified customer database that is accessible to multiple systems. Data is pulled from multiple sources, cleaned and then combined to create a single customer profile.

By combining multiple sources into one platform and connecting to CM Data, you can use the data gathered from all sources to create the perfect flow for every target group.

Build segments that reflect a specific customer group and send them information they care about - every customer experience will be personal and relevant.

More about CDP
cdp

Why choose our platform?

Our platform is stable and 100% reliable. Our solutions are built, optimised and monitored by 100+ skilled developers each day.

Add multiple address books or contacts and send up to 2,5 million messages in a single campaign. Save time with messaging templates, add custom fields with merge tags, and analyse your results with analytics.

Our support team is online 24/7 to help you along the way.

CM plaform

What our customers have to say

"It was important for us to find an easy way to track engagement with our traditional media and event activations. By using CM Telecom, we’re able to get access to real-time data for our short code, and use it to improve our offline activities.”

The Entertainer South Africa

"For years now, we have been sending text messages through CM's platform to the satisfaction of our customers. We use text messages to let them know that their order is being processed and at what time they can expect their delivery."

Takeaway.com

"CM.com provides an analytics tool that shows real-time information regarding messaging delivery time and rates. Due to the customer-centric approach that CM.com offers, we chose them to deliver our bookers and sellers quick mobile communications."

SafariNow.com

Want to get started?

Our platform provides a smart combination of messaging, voice, authentication, and data solutions, products are available via Web App, API or plugins. Start-ups and enterprise businesses rely on our platform for better marketing, sales and service each day.

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If you have any questions or suggestions, you can always contact us.