Twitter handles over 500 million tweets per day. Get in touch with your audience and start a conversation.
Twitter supports two-way communication with your customers, so good customer service is out there for the whole world to see.
Twitter can be used to get feedback from your customers and improve your products and services.
Twitter is all about what's happening in the world right now. Your customers will be talking about you, so talk with them directly, discover what matters to them and have meaningful conversations.
Twitter provides the opportunity to be in direct contact with other users through public and private messages. This makes Twitter a great platform to handle customer feedback publicly and show the quality of your service.
Improve customer service and communication.
Monitor your competition and stay on top of your game.
Promote your brand and ensure long-term success.
Get access to all messaging channels available through the CM.com platform.
Connect them all in one interface and deliver superior experiences.
Use our Business Messaging API to integrate Twitter into your own software.
Benefit from built-in features like quick replies, chatbots and send rich media.
We can guarantee the delivery of your message with a fallback to SMS.
Integrate directly with our Business Messaging API and connect to your customers on their preferred channels. Our API combines multiple communication channels into a single platform. Get access to high volume two-way messaging and global reach capabilities.
Read moreOne solution with everything you need to provide a seamless customer experience, anytime, anywhere. Interact with your customers through their preferred channel via one Omnichannel Inbox, or automate your conversations with a chatbot. For a five-star service.
Read moreCompare the use cases below
per month
Counts the number of unique users you engaged within a calendar month.
The best option for multiple messages to a limited set of users.
Use Cases: newsletters, daily updates.
per month
Counts the amount of 24-hours window messages to a unique user.
The best option for chats with customers with a clear start and endpoint.
Use Cases: customer support, Q&A, conversational bots.
per month
Counts all inbound and outbound messages to applicable channels.
The best option for single messages with limited responses.
Use Cases: notifications, reminders, marketing.
A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.
Twitter is one of many messaging channels used by many businesses to grow traffic and sales. Communicate with your customers using their preferred mobile channels and improve customer experience.
Download guidePeople worldwide use Twitter to keep an eye on trending events, news and to reach out to companies. It is a direct connection to your customers around the globe.
Connect through CM.com and be sure to reach them on their preferred channel and get your conversations started.
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