Use Twitter as a webcare tool
Discover what connecting to Twitter can do for your business
People use Twitter to keep an eye on trending events and news. It is a direct connection to other people, and companies worldwide. From small to large businesses alike, Twitter is a great channel and use case because it can be used to develop a large network of followers.
Benefits of Twitter for Business
A broad audience at your fingertips
Twitter handles more than 500 million tweets per day. This means you can reach a broad audience quickly and easily.
Improved customer service
Twitter supports instant two way communication which offers a quick channel to resolve your customers queries.
Continuous feedback loop
Twitter can be used to get feedback from your customers in an effort to improve your products and services.
How Twitter can help your business
Twitter is all about what's happening in the world right now. Discover what matters to your customers, but also what the hot topics are within your sector.
· Improve communication
· Follow trends
· Monitor competitors
· Promote your brand
Twitter provides the opportunity to be in direct contact with other Twitter users through public and private messages. This makes Twitter a great place to handle customer feedback publicly and show how good your service is.
Get in touch with potential new customers, influencers and brand ambassadors. Start creating a network today and add Twitter to your multi-channel strategy.
Twitter as part of your Omni-channel strategy
Does your company have an omni-channel strategy? You can incorporate multiple channels through one API. Have a look at our Business Messaging API and see how easily we can connect you to your selection of channels. Be where your customer are and offer a seamless customer experience over the most used messaging apps today.
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