Use Twitter as a webcare tool.

A broad audience at your fingertips

Twitter handles more than 500 million tweets per day. This means you can reach a broad audience quickly and easily.

Improved customer service

Twitter supports instant two way communication which offers a quick channel to resolve your customers queries.

Continuous feedback loop

Twitter can be used to get feedback from your customers in an effort to improve your products and services.

Twitter is all about what's happening in the world right now. Discover what matters to your customers, but also what the hot topics are within your sector.

· Improve communication

· Follow trends

· Monitor competitors

· Promote your brand

Twitter provides the opportunity to be in direct contact with other Twitter users through public and private messages. This makes Twitter a great place to handle customer feedback publicly and show how good your service is.

Get in touch with potential new customers, influencers and brand ambassadors. Start creating a network today and add Twitter to your multi-channel strategy.

Does your company have an omni-channel strategy? You can incorporate multiple channels through one API. Have a look at our Business Messaging API and see how easily we can connect you to your selection of channels. Be where your customer are and offer a seamless customer experience over the most used messaging apps today.

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