The way you communicate with your customers is about to change. Next-Gen messaging channels are shaping customer expectations. It’s up to you to decide, will you keep up with those expectations? Or how about exceeding those expectations? Next-Gen messaging channels are here to take your customer interactions to the next level, in the most accessible way ever!
CM.com’s COO will take you through the most important trends he spotted during his travels to the tech capitals of the world. Discover the main messaging innovations, and of course just how you can use these in your customer interaction.
Next to that, we invite a front runner in customer contact who will take you through their messaging innovation. How did they implement Next-Gen messaging channels to improve brand engagement and customer satisfaction?
Stay tuned for the last part - a presentation on Apple Business Chat, with in-depth information about one of the latest messaging innovations.
After the talks, we’ll start the conversation as we enjoy the tasty creations prepared by our very own CM Bistro. Meetup with companies of different sectors and sizes, and discover the latest innovations in customer contact to use in your company!
Together with Jeroen van Glabbeek, Gilbert Gooijers founded CM.com in 1999. They introduced sending SMS messages to groups as an effective way of informing them. Today, CM.com serves over 8.000 customers in 140 countries worldwide, including financial institutions, TV stations, police, and marketing agencies.
CM.com's mission is to provide smart solutions that enable companies and consumers to communicate, interact, and make payments using mobile technology. Wherever they are in the world regardless of channel or device. To make people’s lives better, easier, and safer.
Renno is CCO and Product Owner of Red je Pakketje and responsible for both growth as software development. With an enormous interest in data and automation, he enables Red je Pakketje to be a front runner in the field of communication, to web shops and consumers.
Red je Pakketje is a customer-focused company. From that basic principle they make their business decisions. Since their delivery staff are the brand ambassadors they are given enough time to deliver their packages without being limited in time. Thanks to their state-of-the-art IT system, they guarantee deliveries are made on the same day.
CM Inspires takes place at the CM Headquarters in Breda, Konijnenberg 24. We are easy to reach by public transportation and have plenty of free parking space at our disposal.
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