CM Inspires | January 22nd 2020

Join us for the next CM Inspires and learn how messaging innovation will inevitably shape the future of customer interaction

Be part of it!

CM Inspires: An event in which we share our passion and expertise about the latest mobile innovations with you. Register now.

Get your ticket(s) here

Innovation in Messaging

The way you communicate with your customers is about to change. Next-Gen messaging channels are shaping customer expectations. It’s up to you to decide, will you keep up with those expectations? Or how about exceeding those expectations? Next-Gen messaging channels are here to take your customer interactions to the next level, in the most accessible way ever!

Speakers

CM.com’s COO will take you through the most important trends he spotted during his travels to the tech capitals of the world. Discover the main messaging innovations, and of course just how you can use these in your customer interaction.

Next to that, we invite a front runner in customer contact who will take you through their messaging innovation. How did they implement Next-Gen messaging channels to improve brand engagement and customer satisfaction?

Stay tuned for the last part - a presentation on Apple Business Chat, with in-depth information about one of the latest messaging innovations.

After the talks, we’ll start the conversation as we enjoy the tasty creations prepared by our very own CM Bistro. Meetup with companies of different sectors and sizes, and discover the latest innovations in customer contact to use in your company!

Program

14:30 - 15:00

Reception

15:00 - 15:15

Kick-off CM Inspires

Jeroen van Glabbeek - CEO CM.com

15:15 - 15:45

Global trends

Gilbert Gooijers - COO CM.com

Gilbert will take you through the most important trends he spotted during his travels to the tech capitals of the world. Discover the main messaging innovations, and of course just how you can use these in your customer interaction.

15:45 - 16:15

A presentation on Apple Business Chat

16:15 - 16:45

Break

16:45 - 17:15

Case story "Red je Pakketje"

Renno Welberg - CCO Red je Pakketje

Renno will take you through the messaging innovation of Red je Pakketje. How did they implement Next-Gen messaging channels to improve brand engagement and customer satisfaction?

17:15 - 17:30

Demo Time!

Colinda Leemans

17:30 - 19:00

Drinks

Enjoy the tasty creations of our very own CM Bistro.

Gilbert Gooijers - COO and Owner CM.com

Together with Jeroen van Glabbeek, Gilbert Gooijers founded CM.com in 1999. They introduced sending SMS messages to groups as an effective way of informing them. Today, CM.com serves over 8.000 customers in 140 countries worldwide, including financial institutions, TV stations, police, and marketing agencies.

CM.com's mission is to provide smart solutions that enable companies and consumers to communicate, interact, and make payments using mobile technology. Wherever they are in the world regardless of channel or device. To make people’s lives better, easier, and safer. 

Gilbert Gooijers

Renno Welberg - CCO and Product Owner Red je Pakketje

Renno is CCO and Product Owner of Red je Pakketje and responsible for both growth as software development. With an enormous interest in data and automation, he enables Red je Pakketje to be a front runner in the field of communication, to web shops and consumers.

Red je Pakketje is a customer-focused company. From that basic principle they make their business decisions. Since their delivery staff are the brand ambassadors they are given enough time to deliver their packages without being limited in time. Thanks to their state-of-the-art IT system, they guarantee deliveries are made on the same day.

Renno Welberg

Be part of it!

Register now for CM Inspires: Innovation in Communication on January 22nd 2020. We'll see you there.

Get your ticket(s) here

Location

CM Inspires takes place at the CM Headquarters in Breda, Konijnenberg 24. We are easy to reach by public transportation and have plenty of free parking space at our disposal.

Map CM office

Choose a different country or region if you want to see the content for your location.

Go