Lead Customer Success Manager

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Offer type
Online Success
Breda (NL)
Lead Customer Success Manager

For our Online Customer Success team we are looking for an experienced professional who knows exactly what to do to reach our goals. Do you have what it takes to join our company in Breda as Lead Customer Success Manager?

How you fit in

As a Lead Customer Success Manager, your job is to build the Online Customer Success team from the ground up, learning what makes our customers successful with our platform, how to help them, when to reach out and report on trial conversion and churn.

The Online Customer Success team is a new team in the eCommerce group. It differentiates itself from our current support teams in the sense that they should focus mainly on the self-service customers that refer themselves through the internet. The team proactively helps prospects throughout the trial period to become a paying customer and for paying customers, to make the most of CM’s CPaaS solutions. They share their insights with product development to improve our apps and API’s. Furthermore, they maintain the Help Center and build standardized support flows for frequent.

Bonus skills:

What we offer

At CM we offer a pleasant and inspiring working environment with good working conditions and a healthy work-life balance. You’ll have the freedom to fulfil your job with your own insights, skills and knowledge with plenty of room for creativity, entrepreneurship and your own input. You’ll be working together in multi-disciplinary and self-managed teams of motivated colleagues.

We offer many possibilities for personal growth through provision of courses, internal training and knowledge sharing. Moreover, we offer numerous (social) events and activities, like quarterly meetings, meetups, joint lunch, sport facilities, ski and summer trips, family BBQ, Christmas party and Friday afternoon drinks.

How we would like to contact and proceed

Do you recognise yourself in this description? And do you believe you will fit in and feel comfortable with our business culture?

CM’s application procedure

Please apply by following these steps:

As CM's recruiter, I am curious about what you are good at and what makes you a happy employee. Together with you I will explore your possibilities within our company.

For more company information, please visit our website:
https://www.cmtelecom.com or contact me for more information and a confidential chat via +31(0)76 5727042.

I look forward to receiving your application!