There can be a diversity of reasons why you are not able to top up.
You can be under review, did you upload your documents and fill out your details in your wallet, we might need to review all your details and this takes approximately 1 business day. We want to make sure the accounts are not used for any illegal activities such as spam or phishing. When you provide us with a scanned copy of a document on which we can find your trade register number (ie. chamber of commerce document/ or an document with your registration number and company information), we can make this match.
You might be banned and your access to our services is denied.