There can be a diversity of reasons why you are not able to top up.
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You can be under review, did you upload your documents and fill out your details in your wallet, we might need to review all your details and this takes approximately 1 business day. We want to make sure the accounts are not used for any illegal activities such as spam or phishing. When you provide us with a scanned copy of a document on which we can find your trade register number (ie. chamber of commerce document/ or an document with your registration number and company information), we can make this match.
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You might be banned and your access to our services is denied.
