Help Products Channels What content can I share with customers over WhatsApp Business?

What content can I share with customers over WhatsApp Business?

Fleur Kamp
Fleur Kamp
Updated 4 months ago

WhatsApp Business supports rich media, meaning you can share images, audio, video and geolocations. In this, customers can send any of these types of media, where businesses can only send images and audio (video coming in june 2019). As WhatsApp Business is intended as a customer service channel, sending advertising, marketing and promotional messages are prohibited. For further information on the WhatsApp Business policy, please click here and be sure to read the WhatsApp Commerce policy listed here.

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