Help Products SIP Trunking Help, my SIP Trunk is blocked! Why and what now?

Help, my SIP Trunk is blocked! Why and what now?

Stijn Coppieters
Stijn Coppieters
Updated 10 months ago

A blocked SIP Trunk, that is of course not something you want. There are a few possible reasons why your account has been blocked.

  1. Not enough prepaid balance: In order to send voice calls with a prepaid account, you need to have at least a balance of €5,- available. If your account drops below this threshold, the account and related SIP Trunks will be blocked. You can get your account unblocked, by topping up your account and contacting [email protected] to unblock your account.
  2. Fraudulous or spam traffic: Sometimes your SIP trunk is being used for fraudulous or spam traffic. If we suspect fraud traffic, we may block your account. Support will brief you via e-mail or phone if this is the case.
  3. Billing disputes: In the unlikely event of a billing dispute, your (voice) accounts and related services might be blocked until billing disputes have been settled.

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