Via the Settings-Channels, you can add and (de)activate the communication channels via which your customers can reach you.
For Customer Contact to work, you need to configure at least 1 communication channel. The following Communication Channels are available in customer contact:
IOnce a consumer starts a conversation, all new conversation are sent to CM-Customer Contact. Via the small icon you can see the communication method your customer is using. Other than ‘nice to know’ you have no action for this.
When you as Customer Contact user make use of WhatsApp Business, Apple Business chat or SMS we install those communication channels for you. This configuration is found in the overview where you can find the overall configuration of those communication channels.