Help Products Customer Contact Setup and recognize your Channels

Setup and recognize your Channels

Saskia Beukeveld
Saskia Beukeveld
Updated 7 months ago

Via the Settings-Channels, you can add and (de)activate the communication channels via which your customers can reach you.

CM.com - Customer Contact channel activation in the settings

For Customer Contact to work, you need to configure at least 1 communication channel. The following Communication Channels are available in customer contact:

CM.com - all communication channels in Customer Contact


IOnce a consumer starts a conversation, all new conversation are sent to CM-Customer Contact. Via the small icon you can see the communication method your customer is using. Other than ‘nice to know’ you have no action for this.

CM.com - recognize the communication channels in a chat

When you as Customer Contact user make use of WhatsApp Business, Apple Business chat or SMS we install those communication channels for you. This configuration is found in the overview where you can find the overall configuration of those communication channels.

CM.com - Channels configuration for customer contact


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