Help Products Customer Contact ... Something went wrong

... Something went wrong

Saskia Beukeveld
Saskia Beukeveld
Updated 10 months ago

When messages cannot be delivered there can be several reasons for this. Most likely it is related to one of those reasons:

  • Conversational window closed (see article about conversational window)
  • You tried to send content which is not supported by the channel
  • User has blocked you
  • User lost it’s internet connection (we will try to deliver the message for 24hrs) - customer contact message not delivered

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