Help Products Tickets What does the confirmation e-mail look like, and how can I edit this?

What does the confirmation e-mail look like, and how can I edit this?

Mitchell Tolhuisen
Updated 8 months ago

Below steps describe the configuration process of e-mail templates for your event.

  1. Go to Settings > Email 
  2. Click the + icon to add standard e-mail templates
  3. Click the template you wish to edit 
  4. Under the header (right) Event email settings you can edit the sender, colors, logo’s and calendersettings 
  5. Under the header (right) Email template settings you can edit the subject of the e-mail 
  6. The e-mai ltext can be edited by clicking it in the editor 
  7. Custom fields die gebruikt kunnen worden in de tekst/onderwerp zijn: 
    {{ORDER_ID}}: The unique order id for an order 
    {{FIRST_NAME}}: The first name of the buyer as filled out during the order process
    {{LAST_NAME}}: The last name of the buyer as filled out during the order process
    {{EVENT_NAME}}: The name of your event 
    {{ORGANISATION_NAME}}:The name of your organization
  8. Different e-mail templates that can be used are: 
    GUEST_LIST: Guestlist invitations
    ORDER: Order confirmation e-mails including the download button for tickets (if applicable) 
    PERSONALIZE: Order confirmation including button to the personalization form 

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