Help Products Channels Can I use my own bot to access the Business Chat API?

Can I use my own bot to access the Business Chat API?

Kristina Ristovska Vidakovic
Kristina Ristovska Vidakovic
Updated 5 months ago

Yes, you can use your own bot, or virtual agents, and human agents is recommended to manage Business Chat. Additionally, if an automated agent doesn’t understand a request, the agent must seamlessly transition to a live agent after displaying a message like “I'm routing your message to a live agent to better assist you.”

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