Help Products Customer Contact How do I request SMS in Customer Contact?

How do I request SMS in Customer Contact?

Fleur Kamp
Fleur Kamp
Updated 2 months ago

You want to have an SMS number to use in Customer Contact.


You can request a number in Channels.

Go to your CM.com Dashboard

Click on Channels

Choose SMS

Click on add Number.


Select the country and choose a Machine-to-machine Number (M2M)


Request.

When your request is approved you can click on add destination under incoming messages.

Choose Customer Contact.

The number will be linked instantly to your Customer Contact app.


If you have any questions, please email [email protected]

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