Help Products Customer Contact How to add Email in Customer Contact?

How to add Email in Customer Contact?

Saskia Beukeveld
Saskia Beukeveld
Updated 7 months ago

Adding emails allows you to:

  • Truly work from one dashboard which connects all your communication channels
  • Add one or more email accounts
  • Receive and reply to emails
  • Route emails to specific team(s)
  • Reply with predefined messages aka Quick Replies
  • Reply with rich text, include attachments, format message layout and add emoticons
  • Add notes and tags
  • Report (wip) & statistics

How this works, you can find in the individual sections of our help center documentation

What is not (yet) possible:

  • Set out of office replies – but consumers know that email is a relatively low speed communication channel. If they expect instance response, they would have used another channel

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