Our Cloud Contact Center platform offers omnichannel customer engagement functionality, empowering agents to communicate and collaborate to create the best possible customer experience.
Combine this with instant scalability, business agility, and analytics, our solution will enable you to increase customer retention, identify new revenue opportunities and release the full potential of your contact centre.
Available as a flexible ‘SaaS’ model, our solution requires almost no IT resources and no infrastructure investment.
Bring new contact centres online within days, enjoy resilience and a low cost of ownership with true multi-tenancy, and offer total business continuity for mission critical operations
Easily integrate with 3rd party systems such as CRM and social messaging platforms using standard connectors to simplify collaboration between agents, supervisors and back-office.
Maintenance of the user experience, administration and configuration capabilities which are key factors when moving off-premise are comprehensively delivered through Enghouse Cloud.
Enghouse has been embracing the move from a traditional contact centre, to virtual, cloud-based systems. Our Cloud Contact Center proposition offers the right mix of competitive and innovative functionality demanded by organisations facing changing business models and delivering digital experiences with smart devices. Through our partnership with CM.com, we provide a rich, flexible and intuitive caller experience leveraging the WhatsApp Business Solution. This ensures our customers are able to deliver world-class interactions, to their customers.
The partnership with CM.com offers Enghouse customers the possibility to implement the official WhatsApp channel. Other channels from the CM.com platform, like SMS, Apple Business chat and RCS can be integrated in the near future, resulting in an excellent all-in-one communication platform.
To communicate with your customers via WhatsApp, you need an Authorised Distributor, selected by WhatsApp. CM.com is such an Authorised Distributor. Our selected business partners also have the WhatsApp Business Solution integrated in their software, directly offering their customers access to the official WhatsApp Business solution.
Customers of Enghouse can now request access to the WhatsApp Business API and gain access to all other messaging channels the CM.com platform offers.
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