Watermelon was founded in Utrecht (September 2016) by Alexander Wijninga and Charl Haas to make customer service better, faster and more fun, for both the customer service employee and the customer. Together with their experienced team of 20+ employees they deliver a very successful platform for customer service (and sales) teams.
Watermelon helps over 100 companies in over 5 countries to improve or innovate their customer service and/or sales processes. The company’s ambition is to assist customer service teams worldwide to provide the best and most efficient service experience.
Since the Chatbot can handle an unlimited number of conversations at once, you won’t need to spend as much time, money or headcount on customer service.
The Chatbot can answer up to 85% of the most frequently asked questions, freeing up time to focus on the more complicated cases.
A Chatbot is never sick, doesn’t go on vacation and doesn’t need any sleep. This digital employee is always available for your customers and provides great customer service.
Watermelon offers companies an online Chatbot Management Platform where they can easily create their own Chatbot. Thanks to this partnership with CM.com, our customers can also activate their chatbot on WhatsApp, the most preferred messenger app in the world today. With this channel added to the Watermelon software our customers are able to support their customers even better.
The partnership with CM.com offers Watermelon customers the possibility to implement the official WhatsApp channel. Other channels from the CM.com platform, like SMS, Apple Business chat and RCS can be integrated in the near future, resulting in an excellent all-in-one communication platform.
To communicate with your customers via WhatsApp, you need an Authorized Distributor, selected by WhatsApp. CM.com is such an Authorized Distributor. Our selected business partners also have the WhatsApp Business Solution integrated in their software, directly offering their customers access to the official WhatsApp Business solution.
Customers of Watermelon can now request access to the WhatsApp Business API and gain access to all other messaging channels the CM.com platform offers.
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