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We have introduced different levels of user rights in the Customer Contact application. Those roles are :
After go-live everyone in your team will have the administrator role. This means they can see and do what they currently can. You can down-grade their rights. How to do this, and what the impact is on the access levels can be found in this help center document.
Manuals: Our manuals and instruction videos have been updated.
Bug fixes and improvements
Customer Contact Version 2.0
On March 16th, we will launch a new and improved version of Customer Contact. First thing you will notice, is the updated user interface, making the app easier to work with. But there are many more improvements we want to inform you about.
Our manuals and instruction documents have been updated. Find them here in our Help Center. Do you want to get access to all updates? Just click the "Beta" link on your screen. You can switch back and forth anytime.
New look and feel
All features from the old version still exist, but some have been moved to a more logical position within the interface (for example, the Conversation-ID). A few are still on their way, coming soon!
Important bugs solved
When you have questions, contact us via [email protected]
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