Knowledge Center next icon Slot Filling

Slot Filling

Slot filling is a concept that allows customers to capture end-user input and store it in a conversation variable to accommodate use cases related to personalization, integrations, and content management best practices.

Slot filling will allow you to:

  • Easily determine the context of a conversation based on what the end-user said, regardless of when they’ve said it

  • Easily store information gathered throughout the conversation to drive integrations with third-party systems

  • Have an organic conversation with your end-users, e.g. if they’ve already provided their e-mail address, and you’ve captured it through a regular expression entity, there’s no need to ask for it again.

  • Do it all from content, through the Conversational AI Cloud CMS, without requiring a developer or technical knowledge.

Slot filling can be achieved through entities and transactional dialogs.

group icon
Get support

Can’t find the answer you are looking for?
Ask for the help of our chatbot, or get in touch with our support team.

Contact Support

Slot Filling

Is this region a better fit for you?
close icon