How do I get back an archived conversation?

FAQ & Issues

I have accidentally archived a conversation in MSC. How do I get back an archived conversation?

If you accidentally archived your conversation, the easiest way to find it back is using the filter option on the main dashboard.

Select the filter - Choose "Archive" for state. Add the filters needed. For example:

[Start date] - [After] - [Date and time just before you archived your conversation]
[Owner] - [is] - [Your name or the name of the owner of that conversation]

Once the layers are added to your filter, click the "APPLY FILTER" button. The conversation will most likely be in the results.

To make it a bit more clear, you can use the screenshot below:

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