Introduction

Introduction

There are three steps you need to take to make sure email will work correctly in Agent Inbox. Below the steps that need to be taken. Agent Inbox uses Sendgrid for sending email and Postmark for receiving email. To receive emails in Agent Inbox you need to forward your email addresses that you use for customer service to a specific Agent Inbox address.

Products

• Agent Inbox

Resolution

Step 1. Receiving email

Make sure mail is forwarded to your Agent Inbox email address. This email address can be found in the email tab in the settings of your Agent Inbox subscription or use:

{your apikey}@supportbyrobin.com

When setting up the email forward, the original sender needs to be maintained.

Step 3. Adding DKIM:

The second step is to add DKIM. For extra security on your traffic, we offer DKIM signing. To set up DKIM you need to add CNAME records per domain to your DNS settings. Send the Agent Inbox support team each domain you would like to use, our support team will create these CNAME records and send them back to you.