HALO is our Agentic AI Platform that can autonomously handle up to 80% of customer conversations, and only hands over when a human is really needed.
Use our Black Friday deal to get your customer service ready for peak season, with a focused setup for FAQ automation and an Order Agent.
Terms apply.*
Let HALO answer repetitive customer questions automatically.
Let HALO retrieve order information and handle supported order-related requests through connected systems.
HALO is an AI agent that understands customer questions, connects to your systems and takes action to resolve conversations automatically.
Describe what you want HALO to handle in natural language. Ask HALO helps you build and refine your AI agent.
Add the context, tools, and actions HALO needs: your order system, your policies, what it's allowed to do and what it isn't.
Check how it performs against real conversations before it goes live, then publish it to chat or WhatsApp when you're ready.
Review flagged conversations, spot where it struggled, and fix the gaps in its knowledge or setup quickly.
Watch how HALO understands customer requests, retrieves order information, takes action and hands over when needed.
Automate repeat work and let AI Agents process many conversations at the same time.
Connect the conversation directly to the context, tool or person needed to move forward.
Test changes before launch and investigate real conversations when something goes wrong.
Use Ask HALO to shorten the path from an issue in production to a tested change in draft.
Automate repeat work and let AI Agents process many conversations at the same time.
Connect the conversation directly to the context, tool or person needed to move forward.
Test changes before launch and investigate real conversations when something goes wrong.
Use Ask HALO to shorten the path from an issue in production to a tested change in draft.
You are not the first. Here is what teams using HALO are already achieving.
91% of all delivery questions are handled fully automatically.
Started with a chatbot on fixed flows that couldn't handle the complexity.
79% of all live chats are resolved fully autonomously.
Started with one AI colleague on chat, Lucie, handling order status and returns.
50% of all live chats are resolved fully autonomously.
Started with the classic "where's my order" question, the one they got asked most.
A reliable AI agent needs time to implement, connect and test properly. The sooner you start, the sooner HALO is live and handling the peak season
First step: You apply, we check your systems and lock in the proposal.
3 weeks: We connect your order system and define which actions HALO is allowed to take on its own.
2 weeks: We test the conversations, the actions, and the handover to your team.
One month of HALO free, according to the agreed promotional terms. Your proposal states what that month includes, the separate setup costs, and the costs afterward. Messaging costs for the channels continue to apply.
Per topic, you define what HALO can resolve on its own and what always goes to a human. It works from the information you provide and hands over when in doubt. You can review every conversation and test changes before they go live.
Not if the handover integration with your system is already available and suitable. We check that before you sign. If you already work with CM.com, HALO builds on top of your existing channels and agreements.
A scoped setup for your biggest question flow via webchat or WhatsApp: questions about delivery, returns, and terms, plus looking up and, where possible, changing orders through an existing integration. New integrations and extra channels get their own scope.
In the EU. CM.com is a Dutch company and stores and processes your data in Europe. Your data remains yours and is never used to train language models.
That depends on when you sign and on your scope. A scoped setup takes about five weeks: three weeks of setup and two weeks of testing. The earlier you start, the better the chance. Your proposal includes a realistic go-live date.
Leave your details. We'll review your current systems and come back with a proposal and a concrete start plan.
Offer: 1 month of HALO free
Scope: FAQ + Order Agent
Channels: Chat or WhatsApp
Timeline: About 5 weeks from signing to go-live
Setup costs: Separate, stated in your proposal
Your data stays in the EU and is never used to train language models.
* Setup costs separate. The go-live date depends on scope, available integrations, and timely delivery of information. Messaging costs for the channels used continue during the free month.
