Business Communication on all Messaging Channels

Provide your customers with on-the-go access to your customer support via all their favorite messaging channels.

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Messaging Channels

Benefit from access to all Messaging Channels

WhatsApp, Apple Business Chat and more

All your customer's preferred channels

From WhatsApp & Viber to Apple Business Chat, combine them all in one interface or choose the channels your customers prefer most. This makes customer service easy for you and your customer.

Easily switch between channels

Connecting to all messaging apps via one interface allows you to switch between channels so you can easily continue conversations with multiple customers through multiple channels.

Extra built-in features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

Our Customer Success Stories

The best way to optimize customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more. Contact us to learn how to use Messaging Channels in your business communication.

Software Solution or API?

See which channels are available

Mobile Service Cloud Business Messaging API

WhatsApp Business

Apple Business Chat

Viber

Facebook for Business

Telegram

Twitter

RCS

SMS

One Contact Center tool for all conversations

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level.

Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard

  1. One Dashboard for All Channels

  2. CM Chatbot as a helping hand

  3. Build Unique Customer Profiles

To Mobile Service Cloud

Personalised communication across multiple channels

With the CM.com Business Messaging API you can send messages to mobile phones all around the world.

Via our REST API and the CM.com Platform you communicate via channels such as SMS, RCS, WhatsApp Business, Apple Business Chat and Viber. Whether you want to sent a single messages or millions at a time.

  1. Reach your customers within seconds

  2. Manage just one API instead of a separate one per channel

  3. Add rich content to improve and enrich your customer experience.

To Business Messaging API
business messaging api

Ready to start?

Get started with Messaging Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs. Take a look at our onboarding guide and get started!

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