Business Communication on all Messaging Channels

Provide your customers with on-the-go access to your customer support via all their favorite messaging channels.

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Conversational Channels

The Benefit of all Mobile Messaging Channels in One Place

WhatsApp, Apple Business Chat & more

All your customer's preferred channels

Simplify the customer experience and combine WhatsApp, Facebook Messenger, Apple Business Chat, Twitter, RCS, SMS, & more, in one interface – or select the channels your customers prefer most

Easily alternate between channels

Connecting to all messaging apps via one interface allows you to switch between channels so you can easily continue conversations with multiple customers through multiple channels.

Use fully-integrated Premium Features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

Our Customer Success Stories

The best way to optimize customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more. Contact us to learn how to use Messaging Channels in your business communication.

Software Solution or API?

See which channels are available

Mobile Service Cloud Business Messaging API

WhatsApp Business

Apple Business Chat

Viber

Facebook for Business

Telegram

Twitter

RCS

SMS

Use our Mobile Service Cloud or Connect to our API

Mobile Service Cloud

Communicate with your customers through multiple channels, all via one dashboard. Combine all your customer service processes in one place so you can ease the process and start saving time.

To Mobile Service Cloud

Business Messaging API

Manage just one API instead of a separate one per channel, enable two-way messaging on all channels for meaningful conversations, and add rich content to improve and enrich your service.

To Business Messaging API

One Contact Center tool for all conversations

With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard

  1. One Dashboard for All Channels

  2. CM.com Chatbot as a helping hand

  3. Build Unique Customer Profiles

To Mobile Service Cloud

Personalised communication across multiple channels

With the CM.com Business Messaging API you can send messages to mobile phones all around the world. Via our REST API and the CM.com Platform you communicate via channels such as SMS, RCS, WhatsApp Business, Apple Business Chat and Viber. Whether you want to sent a single messages or millions at a time.

  1. Reach your customers within seconds

  2. Manage just one API instead of a separate one per channel

  3. Add rich content to improve and enrich your customer experience.

To Business Messaging API
business messaging api

Ready to start?

Get started with Messaging Channels. Start small, grow big with our adaptive platform that scales down or up along with your and your customers' needs. Take a look at our onboarding guide and get started!

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