From WhatsApp & Viber to Apple Business Chat, combine them all in one interface or choose the channels your customers prefer most. This makes customer service easy for you and your customer.
Connecting to all messaging apps via one interface allows you to switch between channels so you can easily continue conversations with multiple customers through multiple channels.
Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.
Use WhatsApp to talk to customers on their favourite messaging channel and exceed expectations.
Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Business Chat.
Provide your customers with the rich, instant and interactive experience that they want by using Viber.
Create rich, interactive and personalised experiences right within the #1 most used feature of phones today, the SMS inbox!
Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.
Telegram offers several unique characteristics, like being highly secure and share a diversity of rich content.
People worldwide use Twitter to keep an eye on trending events, news and to reach out to companies.
Reach your target audience worldwide with Bulk SMS and increase conversion and service.
The best way to optimize customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more. Contact us to learn how to use Messaging Channels in your business communication.
Instant messaging with the Customer Contact tool from CM.com offers the unique ability for Travelstart to address the growing demand for personal interactions and streamlined experiences.
Good service means being available where customers are. With young people as customers, the choice for MBOwebshop.nl was easy: support via the preferred channels through one easy dashboard.
A digital platform that grew in three years from an idea to a successful company with 350 employees. By putting the consumer first and by proactively communicating.
|Customer Contact||Business Messaging API|
|Apple Business Chat||✔||✔|
|Facebook for Business||✔|
Communicate with your customers through multiple channels, all via one dashboard. Combine all your customer service processes in one place so you can ease the process and start saving time.
Communicate with your customers via SMS, RCS, Apple Business Chat, WhatsApp, Viber, Telegram, Twitter and Facebook Messenger all in one Customer Contact dashboard.
The dashboard allows you to have one-on-one conversations with your customers, integrate customer profiles in your CRM, and to seamlessly transfer chats to other departments. Use quick replies, chatbots, and out-of-office notifications.Go to Customer Contact
With the CM.com Business Messaging API you can send messages to mobile phones all around the world.
Via our REST API and the CM.com Platform you communicate via channels such as SMS, RCS, WhatsApp Business, Apple Business Chat and Viber. Whether you want to sent a single messages or millions at a time.
Reach your customers within seconds
Manage just one API instead of a separate one per channel
Add rich content to improve and enrich your customer experience.
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