Automate Customer Care with AI Chatbots

Satisfied customers and employees through scalable and automated service. Enterprise ready, easy to implement and code-free.

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Our Chatbots help your business in many ways

Improve customer satisfaction

Make your customers happy by letting the chatbot answer their enquiries quickly, without the need for human intervention.

Boost employee moral

Take the strain off your contact center. Let the chatbot handle the simple recurring questions so your agents can focus on the important conversations. Happy agents result in happy customers!

Reduce live contact and service costs

Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.

Promote self-service 24/7

Offer your customers a world-class digital experience with 24/7 support and allow them to get their job done instantly, through whichever channel is most convenient.

Increase your revenue

A conversational chatbot can uplift your conversion rate and increase your revenue. Cross-selling and up-selling to handling transactions including payments: you name it, the bot can do it!

BUSINESSES THAT TRUST US

anwb
eneco
asr
missguided
aegon
randstad
tui
vattenfall
klm
ing
congstar
basic fit
ics
pathe
leaseplan
engie

Hand over to human agents at the right moment

If a conversation becomes too complex for the chatbot to handle, or the customer wants to speak to a human, you can handover the conversation to a human agent and have them pick up from where the bot left. And yes, you will see the entire chatbot conversation history right there on your screen.

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Customer care channels

Easy implementation

With our ready to use chatbot interface, your bot can be up and running in less than a day.

Create your content, place our chatbot interface script on your page(s) and you’re ready to go!

That means a 10 times faster time to market than if you were to rely on coding or pure machine learning. 

implementation chatbot conversation

A Chatbot that stands out

Low total cost of ownership

Our platforms are designed for quick implementation, easy handling, and maintenance. This saves you the long and expensive development hours generally required by other AI powered platforms.

Different user profile

Unlike other platforms, daily management, reporting, and maintenance tasks are taken care of by the content users. It reduces the total cost of ownership and makes maintenance a lot easier.

Data privacy

Data is not our business therefore we do not merchandise your customer’s data. We are ISO 27001 / NEN 7510 certified which makes us a safe and reliable partner to do business with.

Easy maintenance

We provide you with out of the box learning tools that pinpoint the areas which need optimizing.

Rich features included

Get out-of-the-box features that you will need for a successful chatbot operation, such as patterns, AI, dashboards, reports, and state management; all included in the standard offering.

Integration with any channel

Offer your customers modern automated service on their preferred channel and device. We offer easy integrations with web, apps, and any messaging channel. You name it, we can do it!

AVAILABLE ON ANY CHANNEL

sms
whatsapp
apple business chat
facebook messenger
viber
twitter
telegram
web chatbot
apps chatbot

Benefits of Chatbots for your organization

50% more efficiency in contact centers

Our chatbots have decreased call volumes by 40-50% for major insurance, telco, and energy companies.

52-87% increase in NPS

Companies using our chatbots have seen a 50%-87% increase in NPS.

35% increase in conversion rates

Our chatbots improved conversion rates of online forms by 17 - 35% for insurance and telco companies. If a conversation feels good, the chances are high that they'll return and buy from you.

Central knowledge management base

Our bot has replaced the cluttered knowledge management base of a major telco company. The CMS platform of the chatbot aggregates all the questions that customers have, using their language.

A selection of our customer cases

Learn how our conversational AI chatbot platform enabled companies of all sizes and industries to build a digital, automated customer service and improve their customer experience.

Choose for one of the world’s best chatbot providers

In recent years, the chatbot industry has experienced exponential growth. While there are thousands of vendors to choose from, we remain ahead of the crowd. Our chatbots provide users with an intuitive drag & drop interface, enabling them to create a chatbot without needing to know a single bit of code.

We have been in the chatbot business for 15 years; we are one of the world’s best chatbot providers according to Gartner, Forrester, and Tractica, and over 70+ prestigious brands trust our platforms.

world best chatbot provider

Get started with our Chatbots

Let’s arrange a quick call on how Conversational AI and scripted bots could help you overcome your specific business challenges. We have 15 years experience in helping 70+ brands reduce service costs, increase customer satisfaction and increase revenue with higher compliance levels.

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