Commerce at

Account Executive Conversational Commerce

Commerce in Breda (NL)

Help customers during the selection and decision phase of CM’s solutions.


The Challenge


To handle the growing market demand for conversational commerce channels like WhatsApp Business, Apple Business Chat and Google Rich Business Messaging, we are looking for (Field) Account Executives to strengthen our Conversational Commerce Sales team.

Conversational commerce is the intersection of using social messaging apps and shopping via mobile devices. CM.com is official Business Solution Provider for the global social messaging market leaders and operates between tech-giants and enterprise organizations providing communication platform solutions. We help organizations successfully use next generation communication channels for interaction with their customers.

We need sales people that are comfortable with the ambiguity of demanding organizations in fast changing eco-systems. And who like to operate on the frontiers of digital transformation and mobile technologies.

Would you like to work with partners like Facebook / WhatsApp, Apple and Google? We have a great job for you!

As a (Field) Account Executive you’re responsible for helping CM’s (potential) clients during the selection and decision phase in the sales process. The purpose of your job is to educate clients during the product buying phase and convince them that CM is the right fit for them. Customer centric thinking is part of your DNA.


What you’ll do

From your colleagues (Sales Development Representatives, Marketing Development Representatives and Business Development Representatives) you will receive qualified leads on a daily basis. You will help the qualified leads during the education and selection phase. Your main task is to convert qualified leads into committed clients. In the education phase potential clients would like to understand how CM’s platform enables them to improve their business processes. Your role is to look into the customers current way of working and advise them how they can optimize this with Conversational Commerce channels specific and CM's platform in general. When the potential client is ready to make a decision, you will support them during the selection phase. You present a clear view on how the CM Platform will meet their business challenges. When the client has chosen for CM, it’s your job to introduce the Customer Success Manager (CSM) to provide the best in class onboarding and integration.


In addition to these activities, you are mainly concerned with:

  • Interacting with multiple levels in Tier1 organzations through phone, LinkedIn, email or face-to-face;
  • Organize (online) demo’s and meetings to help DMU's during the selection and decision phase;
  • Interact with your colleagues to give customers the best experience;
  • Daily helicopter view to see which leads need attention or action;
  • Use our CRM (Dynamics) as your friend and keep him up to date;
  • Make customers fall in love with your knowledge to help innovating their business.

The success in your role is to help new clients to be the frontrunner in their business.


What we’re looking for

Regarding skills and experience, we are looking for:

  • Bachelor’s degree;
  • At least 3-5 years’ sales experience;
  • Experience within the technology markets SaaS, CPaaS or UCaas is a distinct advantage;
  • Communication skills above market standards;
  • Great convincing and closing skills;
  • Fluent Dutch and English in written and spoken; any other language is a plus;
  • Available for 40 hours a week.


 Regarding personality, we are looking for:

  • Strategic thinking;
  • Challenge the status quo;
  • Take a job or role and make it better;
  • Big picture orientation and attention to detail;
  • Willingness to learn and experiment;
  • Self-propelling team player.


What we offer

  • A challenging job within an innovative and international fast-growing tech company;
  • A competitive salary and bonus structure;
  • The freedom to fulfil and shape your job with your own skills;
  • Working together with motivated and entrepreneurial colleagues;
  • Plenty of opportunity for personal and professional growth through courses and training    (CM Academy);
  • CM Sales Academy: a training program which will give you the opportunity to learn about the industry and sales and to further develop yourself in the sales profession;
  • Regular (social) events such as Q-meetings, meet-ups, ski-and summer trips, parties and Friday afternoon drinks;
  • A healthy environment by providing weekly sport lessons and facilitating a varied lunch buffet and Take-away Food boxes on daily basis.



Apply now and ‘Start the conversation’

Do you recognise yourself in this description? And do you believe you will fit in, and feel comfortable with our business culture?

Please apply for the job through the Apply button and include your resume and motivation letter.

If your application is successful and your profile sufficiently matches this position, we will invite you for a first job interview. A capacity assessment and follow-up interview will be part of the further application procedure.

We look forward to receiving your application! 

Apply now!

Any questions? Ask Sanne!

Sanne Koenraads
Sanne Koenraads (Corporate Recruiter)
+31 (0) 76 572 7000
Full-time Breda (NL)

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