Account Manager - DigitalCX

The Challenge

Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.

To help us achieve this mission we are looking for an Account Manager, to become part of our DigitalCX Sales team. Location: Breda (HQ) / Utrecht.

What you’ll do

DigitalCX, as of July 2020 part of CM.com’s proposition, is the conversational AI cloud, which is the conversation platform behind chatbots, virtual assistants and FAQ-modules. We have clients using DigitalCX across 20 countries in all verticals, like ING, Vattenfall, ASR, Ben, Juridisch Loket and Missguided.

As a DigitalCX Account Manager you are the day to day commercial liaison between the client and the operation or partner. You have dedicated accounts and your main focus is to keep the client innovating but most of all happy. Happy clients lead to easy renewals and upsells, which is the main purpose of your job. You can easily work out the client’s DMU.

Apart from that, you inform our clients about our roadmap and new features, you initiate Quarterly Business Reviews with the clients and have (bi)weekly calls and meetings with them. So you need to learn the ins and outs of our platform, DigitalCX!

The Team

You will work alongside six other dedicated DigitalCX account managers, all handling around 1.5 million in Annual Recurring Revenue (ARR). You will also work closely together with the rest of CM.com’s sales organization, with marketing, development and product.

What you offer

• Bachelor’s degree;
• 3-5+ years’ relevant business experience in sales / account management, preferably in a software / SaaS / IT organization; 
• Commercial mindset;
• Excellent communication skills: you are an outgoing person who can connect easily, build up and maintain long term relationships;
• Fluency in Dutch and English is strongly preferred;
• Entrepreneurial spirit;
• Strong affinity with technology, preferably with conversational platforms / customer contact tools;
• You are energetic, proactive and have a customer-oriented mindset.

Next to this

• You have can-do mentality and a continuous improvement mindset; 
• You are flexible and like working in a changing organization.
• Availability: full time job.

What we offer

• A challenging job within an super innovative and fast-growing tech company;
• A competitive salary and bonus structure;
• The freedom to fulfil and shape your job with your own skills;
•  Working together with motivated and entrepreneurial colleagues;
• Onboarding and buddy program to help you to get up to speed;
• Plenty of opportunity for personal and professional growth through (sales) courses and training, by the CM Academy;
• Post Corona we hope to go back to regular (social) events such as Q-meetings, ski-and summer trips, parties, Friday afternoon drinks, sport lessons and a healthy lunch.

CM.com as a Company

CM.com is a global leader in cloud software for conversational commerce. We enable businesses to deliver a superior customer experience. Our communications and payments platform empowers marketing, sales and customer support departments to automate engagement with customers across multiple mobile channels.

Consumers expect real-time contact and personal interaction from businesses. We make sure businesses can respond to these customer needs by automating and personalizing their customer interactions on mobile through the favourite channel of their customers, such as WhatsApp, Apple Sales Chat, SMS and Voice. These communications channels blended with our seamless payment capabilities drive sales, gain customers and increase customer happiness.

CM.com was founded in 1999 in Breda, the Netherlands. As of February 2020 we are listed on the Amsterdam stock exchange. Our global team consists of around 600 employees in 20 offices around the world. The CM.com headquarter is located in Breda.

Apply now and ‘Start the Conversation’

Are you the candidate we are looking for? Please apply via our company website with your résumé and tell us what excites you about this opportunity. An assessment will be part of our recruitment process. 

We look forward to hearing from you.

Kind regards,

Sanne Koenraads

Corporate Recruiter CM.com