Commerce at

Customer Success Manager Conversational Commerce

Commerce in Breda (NL)

Help customers during the integration of CM’s solutions


The Challenge

To handle the growing market demand for conversational commerce channels like WhatsApp Business, Apple Business Chat and Google Rich Business Messaging, we are looking for Customer Success Managers to strengthen our Conversational Commerce Sales team.


Conversational commerce is the intersection of using social messaging apps and shopping via mobile devices. CM.com is official Business Solution Provider for the global social messaging market leaders and operates between tech-giants and enterprise organizations providing communication platform solutions. We help organizations successfully use next generation communication channels for interaction with their customers.


We need sales people that are comfortable with the ambiguity of demanding organizations in fast changing eco-systems. And who like to operate on the frontiers of digital transformation and mobile technologies.


Would you like to work with partners like Facebook / WhatsApp, Apple and Google? We have a great job for you!


As a Customer Success Manager you’re responsible for helping CM’s clients during the integration and onboarding phase. The purpose of your job is to coordinate the correct working and use of the Conversational Commerce Channels to enable and improve customer use cases and business drivers. Customer centric thinking is part of your DNA.


What you’ll do

With your organizational skills and customer centric vision you are able to onboard new clients of CM.com. This phase is crucial within the customer buying journey and this experience has to be outstanding. Together with the customer you will organize an official kick off, define success metrics,  and measure results. During the onboarding and go live phase you will be the point-of-contact for the customer. You will work closely together with your CM colleagues to get customers live and actively use the product within the timeframe of expectations.  

In addition to these activities, you are mainly concerned with:

  • Customer success planning and execution;
  • Daily helicopter view: prioritize activities, monitor and report results;
  • Managing internal and external stakeholders on multi levels;
  • Staying up to date of the latest technical changes in the conversational commerce space
  • Use our CRM (Dynamics) as your friend and keep it up to date;
  • Make customers fall in love with your seamless onboarding.


The success in your role is the celebration when the customer is live and using the products of CM.com.


What we’re looking for

Regarding skills, experience and personality, we are looking for:

  • Bachelor’s degree;
  • At least 1-3 years’ sales, project management or organization experience;
  • Experience within the technology markets SaaS, CPaaS or UCaas is a distinct advantage;
  • Communication skills above market standards;
  • Excellent coordinating and organizing skills;
  • Able to read and understand our API documentation and explain this to the customers;
  • Tech-savy understanding customers’ and CM’s software and interaction;
  • Fluent Dutch and English in written and spoken; any other language is a plus;
  • Willingness to learn and experiment;
  • Self-propelling team player;
  • Available for 40 hours a week.

 

What we offer

  • A challenging job within an innovative and international fast-growing tech company;
  • A competitive salary and bonus structure;
  • The freedom to fulfil and shape your job with your own skills;
  • Working together with motivated and entrepreneurial colleagues;
  • Plenty of opportunity for personal and professional growth through courses and training    (CM Academy);
  • CM Sales Academy: a training program which will give you the opportunity to learn about the industry and sales and to further develop yourself in the sales profession;
  • Regular (social) events such as Q-meetings, meet-ups, ski-and summer trips, parties and Friday afternoon drinks;
  • A healthy environment by providing weekly sport lessons and facilitating a varied lunch buffet and Take-away Food boxes on daily basis.


Apply now and ‘Start the conversation’

Do you believe you will fit in, and feel comfortable with our business culture?

Please apply for the job through the Apply button and include your resume and motivation letter.

If your application is successful and your profile sufficiently matches this position, we will invite you for a first job interview. A capacity assessment and follow-up interview will be part of the further application procedure.


We look forward to receiving your application! 

Apply now!

Any questions? Ask Sanne!

Sanne Koenraads
Sanne Koenraads (Corporate Recruiter)
+31 (0) 76 572 7000
Full-time Breda (NL)

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