Commerce at

Customer Success Manager - Germany

Commerce in Munchen (DE)

The Challenge

Today, people all over the world are connected. All day, every day. At CM.com we firmly believe that technology exists to enhance people’s lives. We enable our customers to be part of those lives. Constantly searching for ways to better connect people with each other is what drives us.

To help us achieve this mission we are looking for a Customer Success Manager who wants to continue and improve professionally their sales career by joining one of the fastest growing listed tech companies in our Munich office.

The team in Munich started in 2021 and is responsible for selling our Payments and SaaS solutions in the DACH Region. We are offering a wide range of payment methods as a Payment Service Provider, but also offer products like payment-links in combination with our mobile marketing cloud.

Your main job will be to onboard our cutting-edge Payments and SaaS solutions with our (new) customers. As a Customer Success Manager you are able to help merchants during the onboarding phase and support with technical implementation based on your technical in-depth knowledge of the CM.com platform.

 

What you’ll do

As one of the Customer Success Managers you support the sales organisation with onboarding new merchants. You share best practices and help the customer gain deeper insights. You safeguard timelines, challenge assumptions and continually offer guidance and support. You bring your A-Game to every interaction with colleagues and customers and never fly on auto-pilot. You are ultimately successful when your customer recommends us on to others.


What you offer

  • You have a bachelor’s degree;
  • You have at least 2-3 years of relevant working experience in preferably Payments, eCommerce and Acquiring
  • You have a commercial mindset and are a natural relationship builder;
  • You have strong communication skills and dare to challenge your customer;
  • You are naturally curious for new developments in technology and keen to share them to inspire your customers;
  • You have project-based working experience;
  • You don’t necessarily have a technical background, but you are definitely tech savvy;
  • You speak and write fluent level of German and English;
  • You live in travel distance of our office in Munich.


As a person

  • You are results-oriented and like to work in structured way;
  • You have can-do mentality and a continuous improvement mindset; and
  • You are flexible and like working in a changing organization.


What we offer

  • A challenging job within an innovative and international fast-growing company;
  • Competitive salary and bonus structure based on skills and experience;
  • The opportunity to shape your job with your own skills;
  • Awarded to be a Great Place to Work 2021 by CM.com employees;
  • Working together with motivated and entrepreneurial colleagues;
  • Onboarding and buddy program to help you to get up to speed;
  • Plenty of opportunity for personal and professional growth through courses and training, by among others the CM Academy;
  • Post Corona we hope to go back to regular (social) events such as Q-meetings, ski-and summer trips, parties.


CM.com as a Company

CM.com is a listed company (Euronext Amsterdam: CMCOM) and provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of billions of consumers worldwide. Conversational Commerce is the convergence of messaging and payments.

CM.com provides messaging and voice channels, such as SMS, Over The Top (OTT) (e.g. WhatsApp Business, Apple Business Chat, Google RCS, Facebook Messenger, and Viber), Voice API and SIP. These messaging channels can be combined with cloud platform features, like Ticketing, eSignature, Customer Contact, identity services and a Customer Data Platform.

CM.com is a licensed Payment Service Provider (PSP) offering card payments, domestic payment methods and integrated payment methods like WeChat Pay. CM.com has over 600 employees and 20 offices globally. The platform of CM.com delivers fully integrated solutions, based on a privately owned cloud and 100% in-house developed software. By doing so, CM.com can guarantee scalability, time-to market and, global redundancy and delivery

Apply now and ‘Start the Conversation’

Are you the candidate we are looking for? Please apply via our company website with your resume and tell us what excites you about this opportunity. An assessment will be part of our recruitment process. 

We look forward to hearing from you!

Any questions? Ask Sanne!

Sanne Koenraads
Sanne Koenraads (Corporate Recruiter)
Full-time Munchen (DE)

Is this region a better fit for you?

Go