Customer Support at

Customer Support French

Customer Support in Breda (NL)

The Challenge

CM.com is growing fast, now that the world is preparing itself for Conversational Commerce. All major chat apps such as WhatsApp, Facebook Messenger, Apple Business Chat and WeChat are opening up new business applications with integrated payment possibilities. We are uniquely positioned to enable our business customers to connect with their audience through these mobile communication channels.

You will be accountable for providing an outstanding support experience to our business customers. CM’s customers are from all over the world. We want to support them all as best we can. The Customer Support team answers all of our customers’ questions about their mobile solutions and solve any issue they might have. As a Customer Support Representative, your job involves supporting our customers in their success. From problem identification to full resolution, you will own and manage your cases over the phone, Skype, via e-mail and chat. You understand that our customers are demanding and have high expectations about our service and you managed to keep them happy. When needed, you will transfer your cases to your colleagues, involve experts or escalate to CM’s IT, development or product teams. Your day to day job will be about providing both expertise about CM to our customers and about being an excellent communicator and a service oriented professional. As our innovative product portfolio grows and changes quickly, you actively keep yourself informed of updates that are relevant for our customers.

Our Customer Support team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. You will receive guidance and mentorship from your colleagues.

 

Requirements 

  • Bachelor level
  • Relevant working experience in a customer service environment
  • You have excellent communication skills and are able to fluently communicate in Flemish, French and English on an advanced level.
  • Located within travel distance of Breda

 

What else you bring

  • You’re an excellent advisor who always sees possibilities to help customers
  • You have affinity for technology and always eager to learn new tools and tricks
  • “Customer Centric” is part of your DNA



What CM offers 

  • A challenging job within an innovative and international fast-growing tech company
  • An organization without internal obstacles; we think in opportunities
  • Plenty of opportunity for personal and professional growth through courses and sales training   
  • Flexible time off policy to balance your work and personal life in the way that suits you best
  • Regular social and international events such as Q-meetings, CM Inspires, meet-ups, CM Christmas Party, CM Food truck family festival, ski-and summer trips


CM.com as a Company

Today, people all over the world are connected. CM.com is a global communication platform (CPaaS) which provides an enterprise connection to your audience via our industry-leading portfolio of messaging channels, a customer data platform, interactive voice solutions, access and identity features and innovative payment capabilities. Regardless of device. All combined into one platform and suited of APIs.

Through this platform, we enable global brands and enterprises to communicate and transact with their audience and customers in the most efficient way – enabling the right conversation through the most-optimal channel using the best data. Our services are used all over the world.

CM.com was founded in 1999 and has over 300 employees across 14 country offices in Europe, Asia, Africa, Middle East and the United States. The CM.com headquarter is located in Breda, the Netherlands.

 

Apply now and ‘Start the Conversation’

Are you the one we are looking for? And do you believe you will fit in and feel comfortable with our business culture? Please apply via our company website with your resume and tell us what excites you about this opportunity. An assessment will be part of our recruitment process.


We look forward to hearing from you.

Apply now!

Any questions? Ask Sanne!

Sanne Koenraads
Sanne Koenraads (Corporate Recruiter)
+31 (0) 76 572 7000
Full-time Breda (NL)

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