Customer Support in Breda (NL)
For our Customer Support team in Breda (HQ), we are looking for an enthusiastic and flexible Customer Support Representatives with excellent communicative skills and quick thinking. Do you have what it takes to join our Customer Support Team as a Customer Support Representative?
You will be accountable for providing an outstanding support experience to our business customers. CM’s customers are from all over the world. We want to support them all as best we can. The Customer Support team answers all of our customers’ questions about their mobile solutions and solve any issue they might have. As Support Representative, your job involves supporting our customers in their success. From problem identification to full resolution, you will own and manage your cases over the phone, Skype, via e-mail and chat. You understand that our customers are demanding and have high expectations about our service and you managed to keep them happy. When needed, you will transfer your cases to your colleagues, involve experts or escalate to CM’s IT, development or product teams. Your day to day job will be about providing both expertise about CM to our customers and about being an excellent communicator and a service oriented professional. As our innovative product portfolio grows and changes quickly, you actively keep yourself informed of updates that are relevant for our customers. Our Customer Support team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. You will receive guidance and mentorship from your colleagues.
What CM offers
Apply now and ‘Be part of it!’
Do you recognise yourself in this description? And do you believe you will fit in, and feel comfortable with our business culture? Please apply as follows:
Would you like to learn more about this role? And do you want to find out if we could be a match? Please contact us via [email protected] or we can have a confidential chat: +31(0)76 5727000.
We look forward to receiving your application!
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